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Software Support Manager
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Software Support Manager
Customer Success Focused Role
Location: Bristol
Working Arrangement:
- 3 days per week in the office
- 4 days during training
Salary: Up to GBP 50k
Job Overview
I am working with a B2B Technology business in Bristol who are looking for a tech-savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers.
This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software, or IT support in a customer-facing role.
You might be someone that is looking to move from App support, MSP, or SaaS business.
Engagement and communication are very important to drive customer success.
You will also help to train customers on fault resolution, cascading technical information to non-technical stakeholders and vice versa.
You will act as a midpoint between software engineers, customers, and field engineers to ensure swift resolution to issues.
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You should be someone who enjoys engaging with customers, and happy to travel to customer sites on occasion when a remote fix can't be found. This will be infrequent but as needed.
This could involve traveling abroad at times.
Skills Required
- Customer support in a B2B environment
- Experience with problem-solving, or ticket resolution within a software or IT environment.
- The ability to learn new technologies
- Dealing with escalated support issues
Soft Skills Required
- Excellent stakeholder communication skills
- Proactive customer success mindset
- Great at cascading feedback
Desirable Skills
- Experience in a highly technical or scientific environment
- Experience with training, upskilling, or education of customers / colleagues
Benefits
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other Flexible Benefits To Choose From
This is an urgent vacancy, if you would like to be considered then please apply quoting reference AR102995.
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Customer Success, App Support, MSP, 2nd line support, second line support, escalations, software, C, C++, PLC
If you are interested in this position please click apply.
Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.
Please note as we receive a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
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