Thomas Miller
Solution Architect
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Solution Architect – Claims Modernisation Project
Working Arrangements: 35 Hours / Monday – Friday
Location: London / WFH hybrid (3 days in office per week)
Company Background:
The Thomas Miller Group is an independent and international provider of insurance, professional and investment services.
Business Context and Background:
The UK P&I Club and TT Club are the largest entities in Thomas Miller. They share a common Claims Administration platform which caters for both shared and business-specific processes. A programme is underway to modernise the claims domain for the Clubs looking at processes, technology and data, and we seek a Solution Architect to help shape the solution.
The existing line of business applications to be replaced is mostly 2-tier.NET / Visual Basic / Visual C based, running against DB2 with some RPG in overnight processes.
The target technical solution will be based around a mix of Microsoft Dynamics / Power Platform / Azure Integration Services / Databricks and associated platforms to provide integrated Document and AI support through a mix of PaaS / SaaS and in house built / cloud hosted components.
Overall Objective of Role:
Working as part of the Claims Modernisation Programme, the Solution Architect will support the Lead Solution Architect in defining and designing the future claims technology landscape and helping to translate business requirements into end-to-end solution designs across the target Microsoft-centric platform.
- Work closely with Business Analysts and Architects (Data, Infrastructure) as well as Security stakeholders and Technical Specialists, working at the heart of the design team to support future-state business process design and target operating model alignment for claims for both Clubs.
- Responsible for developing and maintaining the high-level solution designs that describe how business processes, applications, integrations, infrastructure and security capabilities come together to deliver the future claims solution.
- Apply existing architectural patterns where appropriate, identify and resolve gaps where needed and maintain a clear view of the overall solution landscape and its alignment to business objectives.
- Review and provide architectural guidance on development, deployment and release management approaches to ensure alignment with programme requirements and enterprise standards.
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Success in the role will be measured through:
- Approved High Level Designs covering all programme capabilities.
- End-to-end solution designs demonstrating alignment between business processes and the supporting application, integration, security and infrastructure landscape.
- Architecture gaps identified and addressed through appropriate Architecture Decision Records (ADRs) and Key Design Decisions (KDDs).
- An architecturally-aligned backlog that is sufficiently defined to support delivery teams.
- A reviewed and refined CI/CD approach that supports the programme's delivery and operational requirements.
- Architecture decisions made within agreed governance timelines.
- Technology choices aligned with target-state architecture and claims operating model.
- Solution designs adopted by delivery teams with minimal rework.
- Architectural risks identified and mitigated before build phases.
- Successful progression through CLD, HLD and TDA governance gates.
Skills & Qualifications:
- Experience in a solution architecture role with mixed technologies (including Microsoft,.NET, Azure platforms) across multiple substantial projects.
- Experience designing API-driven and event-driven integration architectures in Azure.
- Experience with Azure Integration Services, messaging and enterprise integration patterns.
- Experience of creating and documenting designs, and getting these agreed by senior stakeholders.
- Working within a regulated Financial Services environment or similar, including data subject to GDPR.
- In-depth commercial experience working with Power Apps including Dynamics.
- Experience in ensuring solutions are secure by design.
- Excellent communication and stakeholder management skills.
- A strong background & experience in building scalable, resilient, and secure solutions for regulated businesses using the Microsoft Business Applications ecosystem.
- Experience with Continuous Integration (CI) and Continuous Delivery (CD) delivery models.
- Experience in Architectural planning / roadmap creation.
Good to have Skills and Knowledge
- Commercial Insurance knowledge, especially specialty insurance.
- Experience of core insurance platform replacements.
- In-depth experience of Power Platform a distinct advantage - Canvas App, Model Driven Apps, Connectors, Dataverse.
- Exposure to Azure Databricks.
- Experience designing document-centric business solutions including document repositories, search, AI-assisted document processing, OCR and knowledge retrieval capabilities.
- Dynamics (Customer Service / Sales, Customer Insights).
- iSeries / DB2 / RPG exposure.
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Roles & Responsibilities:
- Establish a strong understanding of Claims business processes, supporting systems and modernisation objectives.
- Support the Lead Solution Architect in defining and maintaining the end-to-end technical solution landscape for the Claims Modernisation Programme.
- Translate business requirements and process designs into approved end-to-end solution designs across applications, integrations, security and infrastructure components.
- Create and maintain High Level Designs (HLDs) and supporting architectural artefacts required by the programme.
- Work closely with Business Analysts to ensure requirements and user stories are architecturally aligned and ready to enter delivery backlogs.
- Identify architectural gaps, risks and dependencies, documenting agreed outcomes through ADRs and KDDs.
- Apply existing architecture patterns and standards, identifying where new patterns or approaches are required.
- Engage stakeholders to secure approval of design artefacts in accordance with Enterprise Architecture and Information Security governance.
- Collaborate with Data Architects, Infrastructure Architects, Security and Operations teams to ensure designs are complete, supportable and operationally viable.
- Facilitate solution estimation activities and provide architectural input into implementation planning.
- Assess and refine development environments, source control, deployment processes and CI/CD pipelines to support programme delivery.
- Provide architectural guidance to delivery teams and review detailed designs to ensure alignment with approved solution architecture.
- Keep abreast of relevant technology developments and identify opportunities that may benefit the programme.
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