PRACYVA
Solution Architect (WMS)
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Summary
A Solution Architect provides leadership and direction to the on-site implementation team on the design and execution of the solution and definition of business process workflows that accompany the solution. The aim of this role is to take ownership of a solution within an implementation project and architect software solutions that solve the customer’s business problem, while generating maximum value for the customer.
Description
- Responsible for the overall product/business solution design and delivery aspects of implementation.
- Assists Project Managers in planning efforts including detailed project plan (work breakdown structure) based on the specific phase/need of the project.
- Facilitates/leads business diagnostics, process analysis and/or design workshops to help flush out as-is and desired to-be solution state and ultimately writes a solution design document to support business requirements.
- Leads the writing of functional specifications during the design phase of the project that supports the documented solution design.
- Develops functional business process test scripts (step by step instructional how to do) which outline new or updated end-user functional processes supported by the solution design which may include standard application functionality, customized modifications, data interfaces, reports/layouts, prepares for and conducts customized end user training workshops to support application training content outside of base application knowledge.
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- Is a thought leader in their Product Solution area of focus and is able to apply that knowledge to customer situations.
- Provides advice to customers regarding industry best practices and process methodology.
- Recognizes and highlights incremental revenue opportunities with existing customers/projects.
- Serves as a functional liaison and attends and contributes to key meetings between project team, key customer contacts, and customer users, up to and including key executive project sponsors.
- Understands how the WMS solution can be configured and delivered to better facilitate customer business processes (ensuring ability to design, execute, and deliver).
- Setup and coordinate user acceptance testing efforts which will support final acceptance and critical phase sign-off by the business owners.
- Follows up on cases opened with Support Services to help in resolving defects for the customer.
- Provides non-technical end user support during the 'go-live' and post go live period.
- Ensures knowledge transfer is conducted with key customer project team/end users to maximize customers’ success (on their own) after project roll-off.
- Communicate project risks that may have a negative impact on the project schedule, scope or budget.
- Escalate project issues which surface and cannot be quickly resolved which will have an impact on the project schedule, scope or budget.
- Communicates and/or supports the business cases to Product Management Group and Product Development regarding specific trends for future product functionality and enhancements.
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