HotSchedules
Solution Consultant - AI & Performance Intelligence
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Solution Consultant - AI & Performance Intelligence
Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?
Position Overview
You will be a highly confident and analytically minded individual with a data-oriented mindset. A level of experience with managing data model would be beneficial, but being “data curious” is the key requirement combined with real-world experience in the hospitality industry.
As a Solution Consultant, you will work closely with Fourth’s Customer Success team and existing customers to optimize the usage of current Ai tools and work closely with our Product team to support the Operational Acceptance Testing and wider knowledge sharing of new Ai capabilities. You will work with our Enterprise Sales team to highlight opportunities for large scale customers through maximised ROI by using Ai capabilities within the Fourth product suite.
You will partner with customers to understand their operations, identify opportunities for AI-enhanced forecasting and labour optimisation, and translate complex model outputs into clear, actionable recommendations. This is a highly collaborative, customer-facing role that requires both technical knowledge and understanding coupled with the ability to communicate with confidence at all levels of a business.
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This role may involve site visits to customer locations; therefore, flexibility of working hours and the ability to adapt to our customers’ requirements are essential.
Primary Responsibilities
Analysing customer data to identify variances and outliers in the Ai forecasting, usage data and other Ai capabilities, i.e. Auto-scheduling, Predictive Inventory, Suggested Ordering. Applying pattern recognition techniques to interpret complex datasets, enabling accurate forecasting and scheduling recommendations tailored to each customer’s specific operating model. Interpreting AI and machine learning model outputs to ensure they are applied correctly within forecasting workflows, adapting models as new data becomes available and learning from past prediction errors. Communicating AI-generated insights and strategic recommendations to stakeholders at all levels, both internally and with Fourth Customers, translating technical model outputs into plain language that supports confident decision-making. Supporting the pre-sales cycle for Enterprise accounts by demonstrating the value of Fourth’s AI capabilities to prospective customers, working closely with commercial teams to maximise sales success and deal size. Supporting the deployment of new Ai capabilities across the Fourth solution set; working with Product to complete operational verification and wider enablement for the Services function. Collaborating with Project Management, Customer Success, and technical specialist teams at each phase of the customer journey to ensure seamless delivery and resolution of any challenges. Sharing AI analytics knowledge, methodology, and best practices across the Professional Services team, contributing to a culture of continuous improvement and innovation.
Preferred Experience And/or Qualifications
Operational or analytical experience within the hospitality sector, ideally with exposure to workforce scheduling, demand forecasting, or labour cost management. Experience working with AI or machine learning models in a professional context, including interpreting outputs and communicating findings to non-specialist audiences. Familiarity with Fourth’s solutions or comparable hospitality technology platforms is advantageous. Proven experience consulting with customers to solve complex operational problems through data-driven and technology-based solutions. Strong analytical, logical, and creative thinking skills with a meticulous attention to detail and a drive to deliver to standards of excellence.
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Benefits
🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.
🧘♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
💻 Laptop and equipment.
🏥 Healthcare expense claim tools!
📔 Like in life, at work we also want you to grow with certifications.
🎉 Annual meet ups!
👥 Enhanced parenting scheme!
🚲 Cycle to work scheme and season ticket loan provided.
🏦 Pension and life insurance? Several, for you to choose what looks convenient.
💷 On demand pay tools for you to be able to access salary even before the end of the month!
All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
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