Pneuma Group
Solution Delivery Specialist
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Solution Delivery Specialist
Solution Delivery Specialist
The Solution Delivery Specialist is responsible for bridging the gap between technical delivery, customer onboarding, and business growth. This role combines advanced technical support expertise with customer-facing consultancy, presales support, solution implementation, and service transition activities.
Working closely with prospective and new customers, the successful candidate will:
- Support the technical sales process through discovery and solution design
- Lead customer onboarding projects
- Ensure seamless transition into managed services
Key Responsibilities
- Attend customer discovery meetings and technical consultations
- Gather, assess, and document:
- Customer technical requirements
- Business objectives
- Existing IT infrastructure
- Recommend appropriate solutions for:
- Microsoft offerings
- Security
- Networking
- Managed services
- Lead and manage onboarding of new managed service customers
- Conduct technical audits and assessments of customer environments
- Deliver implementation and migration projects across:
- Microsoft technologies
- Managed service platforms
- Configure and support:
- Microsoft 365
- Windows Server
- Entra ID
- Intune
- Microsoft Defender
- Deploy and support:
- Huntress
- NinjaOne
- Build and maintain strong customer relationships
- Communicate technical concepts clearly
- Contribute to process improvement, documentation, and service delivery
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Key Skills Required
- Previous experience in a 2nd or 3rd Line Support Engineer role within an MSP
- Strong expertise in:
- Microsoft 365
- Windows Server
- Entra ID
- Intune
- Microsoft Defender
- Experience onboarding customers into managed services
- Presales and solution scoping experience
- Exceptional communication and stakeholder management skills
- Full UK driving licence
Desirable
- Experience with:
- Halo PSA
- NinjaOne
- Huntress
- Networking
- Telephony & connectivity
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Qualifications
- Relevant MSP experience
- Full UK Driving Licence (Desirable)
- Microsoft certifications
- ITIL, CompTIA, or security certifications
What We Offer
At Pneuma, we foster a supportive, values-led culture focused on wellbeing, collaboration, and personal growth, alongside a competitive salary.
- Healthcare Cash Plan
- Tech Purchase Scheme
- Cycle to Work Scheme
- Income Protection
- Critical Illness & Life Insurance
- Virtual GP service
- Employee Assistance Programme (EAP)
- Discounts & Cashback Platform
- Birthday Day Off
How to Apply
If you’re an ambitious, energetic professional who thrives in a high-volume, fast-paced environment and is eager to help shape a brand-new company, we’d love to hear from you.
Submit your CV and a brief cover letter covering:
- Your experience
- Suitability for the role
- Availability
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Jessica, London
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