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Solution Engineer
Solution Engineer – RZR Global
About Us
RZR Global is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world using trillions of contextual bidding signals coupled with proprietary behavioral models. Our Audience Engagement Platform combines a full-service ad agency team with a Unified Creative Strategy to deliver campaign ideation and execution.
Over 14 years, we have worked with hundreds of advertisers, processing 5M mobile ad requests per second across 10B+ devices, ensuring performance for publishers and brands. Headquartered in San Francisco, CA, we have offices in the United States, EMEA, and APAC.
Role Overview
The Solution Engineer serves as the technical bridge between Sales, Customers, and Product/Engineering teams. This role encompasses both pre-sales technical consultation and post-sales implementation/support, ensuring seamless adoption of the Aarki’s advertising platform.
The Solution Engineer will:
- Help advertisers and partners integrate with Aarki’s Demand-Side Platform (DSP) infrastructure.
- Troubleshoot campaign/data issues and technical implementations.
- Provide actionable insights that enhance product adoption and customer retention.
Key Responsibilities
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Pre-Sales Support
- Partner with Sales teams to offer technical consultation during advertiser/partner onboarding.
- Translate customer requirements into scalable solutions using Aarki’s platform.
- Conduct product demonstrations and explain platform capabilities to both internal and external stakeholders.
Post-Sales Technical Support
- Maintain technical account management for advertisers and ecosystem partners.
- Diagnose and resolve issues related to:
- Campaign delivery
- Integration failures
- Tracking pixels
- Data ingestion pipeline bottlenecks
- Ensure successful product adoption by guiding customers through integrations and setup processes.
Technical Implementation
- Assist with integrations involving:
- Advertiser platforms
- Data partners
- Attribution providers
- Measurement vendors
- Oversee deployment of campaign features such as:
- Targeting protocols
- Real-time tracking
- Audience ingestion
- Reporting pipelines
Internal Collaboration
- Serve as a liaison between Sales, Product, and Engineering teams.
- Escalate and document product issues impacting deployments.
- Provide field feedback to improve product capabilities.
Customer Success Enablement
- Monitor and analyze campaign performance metrics and system diagnostics.
- Proactively recommend optimization opportunities and technical refinements.
- Develop documentation and best practices for technical implementations.
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Required Skills & Experience
- 8–10 years of experience in:
- Solutions Engineering
- Sales Engineering
- Technical Account Management
- Product Management (or equivalent customer-facing technical roles)
- AdTech / MarTech experience highly preferred, including:
- Familiarity with CTV (Connected TV) platforms
- Real-time bidding (RTB) ecosystems
- Basic understanding of demand-side platforms (DSP)
- Demonstrated proficiency with:
- Programming ([Python|Java|JavaScript]) as a minimum
- SQL for analytics + issue resolution (PostgreSQL/MySQL preferred)
- APIs, data pipelines, and system integrations
- Additional pluses:
- Exposure to audience segmentation or data onboarding workflows
- Mobile SDK integration experience
- Must-have analytics mindset:
- Debugging using logs + dashboards (Google Analytics, Mixpanel, etc.)
- Structured problem-solving approach
- Ability to simplify technical concepts for non-technical stakeholders
- Collaboration prerequisite:
- Cross-functional teamwork (Sales, Product, Engineering, Customer Success)
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