RM plc
Solution Owner
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Job Description
Overview
RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe - from pre-school to higher education – including examination boards, central governments, and other professional institutions.
At RM, we are experts in providing technology solutions which enable teachers to teach and learners to learn. Each year, our software is used globally to carry out hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade, we’ve been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
Within the assessment market, we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade, we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
Visit our website to find out more: www.rm.com/assessment
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities
Solution Ownership & Lifecycle Management
- Own the design, configuration, and performance of solutions across a portfolio of clients.
- Manage the solution lifecycle from discovery through delivery, adoption, and optimization.
- Ensure solutions are aligned to standards, good practice, and product capability.
Client Engagement & Guidance
- Act as a primary point of contact for solution-related discussions with client stakeholders.
- Provide clear, practical guidance on solution design, configuration options, and adoption approaches.
- Build strong working relationships that support confidence, clarity, and predictable delivery.
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Delivery Support & Coordination
- Work closely with project managers, delivery teams, and technical specialists to ensure smooth, coordinated execution of the product release and deployment processes.
- Support the identification and management of delivery risks, issues, and dependencies.
- Ensure delivery teams have clarity on scope, requirements, and expected outcomes.
Cross-Functional Collaboration
- Collaborate with product, engineering, and operations teams to ensure solutions are feasible, scalable, and aligned to roadmap direction.
- Provide structured feedback and insights to help shape product improvements.
- Support consistent application of solution governance and delivery practice.
Proactive Problem Solving
- Identify issues early and work with internal teams to drive timely resolution.
- Apply structured thinking to break down problems and propose practical solutions.
- Maintain momentum during uncertainty by seeking clarity, asking questions, and escalating appropriately.
Product Knowledge & Continuous Learning
- Develop a solid understanding of product features, configuration options, and constraints.
- Stay informed about new releases and updates to ensure clients benefit from evolving capability.
- Translate product detail into clear, actionable guidance for clients and colleagues.
Value Realisation & Adoption Support
- Support clients to achieve adoption and measurable value from the solution.
- Identify opportunities for optimization or enhancement within the existing solution footprint.
- Contribute to renewal and growth conversations by ensuring clients experience consistent success.
Success Measures
- Predictable, high-quality delivery across the client portfolio.
- Solutions that are stable, aligned, and well-governed.
- Strong client satisfaction and confidence in solution design and delivery.
- Early identification and resolution of issues and risks.
- Demonstrated product knowledge and proactive problem-solving.
- Positive contribution to adoption, value realization, and client retention.
Experience
Essential Skills & Experience
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- Experience in solution ownership, business analysis, consulting, or delivery roles.
- Strong understanding of solution design, configuration, and delivery fundamentals.
- Effective communication and relationship-building with client and internal stakeholders.
- Ability to coordinate across teams and maintain clarity of scope and requirements.
- Proactive problem solver with good analytical skills.
- Self-motivated learner with the ability to understand product capability and apply it effectively.
What’s in it for you?
At RM, we have My Work Blend @RM which provides office-based colleagues with multi-location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres, or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance, and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.
Unfortunately, we are unable to offer visa sponsorship for this role.
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