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Solutions Architect
As a Solutions Architect, you’ll lead the design and delivery of high‑quality technology solutions that support both Ingram Micro and our customers. You will guide development standards, mentor technical teams, and ensure our solutions are robust, well‑documented, and aligned to strategic business needs. In this role, your responsibilities will include:
Lead the design, documentation, development, testing, and implementation of IT solutions within agreed scope, quality, and budget. Define and design technology solutions that align with enterprise architecture and customer expectations. Provide technical leadership to Developers and Business Analysts, ensuring adherence to coding standards, documentation practices, CI/CD governance, code review processes, and Agile working. Own and maintain the technical standards and tooling used by the development team, including Jira, Confluence, Miro, and AI‑assisted development tools. Support operational and customer incidents, ensuring they are resolved within SLAs and sharing knowledge to improve team capability. Provide clear delivery plans, tasks, and milestones, ensuring progress is communicated proactively to stakeholders and any risks or issues are raised early. Lead Agile/Scrum practices, including sprint planning, retrospectives, delivery cadence, and continuous improvement. Establish and maintain high‑quality technical documentation across all solutions, including architecture diagrams, test plans, and change records. Build strong, collaborative relationships with colleagues, customers, and partners to ensure successful delivery and long‑term value. Use data and feedback to improve services, processes, and team performance. Provide decision‑making information to the business and act as a trusted liaison for ongoing updates and technical insight. Support the development and performance of your team through coaching, feedback, and regular engagement. Deputise for the UK Software Services Manager when required. Always act with the customer in mind and contribute to improvements in speed, quality, cost, reliability, and flexibility.
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