Tata Consultancy Services
Solutions Architect
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Solutions Architect
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Solution Consultant/Architect Job Type: Fixed Term Location: Crawley Number of hours: 40 hours per week – full time Are you looking to design and deliver customer experience solutions using Adobe Experience Cloud?
We have an exciting opportunity for you - Solution Consultant / Architect.
Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Collaborate with diverse teams to deliver impactful digital experience solutions. Take a proactive role in solving complex customer experience challenges. Drive high-quality outcomes across end-to-end solution delivery.
The Role As a Solution Consultant / Architect, you will be responsible for designing and delivering Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), and Adobe Target. You will combine technical expertise with strong consulting capabilities, working closely with stakeholders to define strategy, design customer journeys, and deliver scalable, high-performing solutions.
Your responsibilities: Design end-to-end solution architecture across Adobe Experience Platform, Journey Optimizer, Customer Journey Analytics, and Adobe Target. Define customer journeys, data schemas, segmentation logic, and personalisation strategies. Guide API integrations, data ingestion pipelines, and real-time data activation. Collaborate with business stakeholders on discovery, strategy, and roadmap planning. Ensure governance, data quality, scalability, and performance of implemented solutions. Support development teams through architecture reviews, documentation, and best practice guidance. Your Profile Essential skills/knowledge/experience: Deep expertise in Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, and Adobe Target. Strong knowledge of SQL and data engineering principles. Hands-on experience working with REST APIs and system integrations. Proven experience in customer journey orchestration and personalisation use cases. Strong communication and consulting skills, with the ability to engage business and technical stakeholders. Desirable skills/knowledge/experience: Experience within airline or CRM domains.
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Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
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Next Steps: Application Process Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
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