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Solutions Architect – Root Platform
Mission
Your mission as a Solutions Architect at Root is to be a Root Platform subject-matter expert across client engagements, translating Root’s modular, API-first architecture into optimal solutions for clients across the full client journey.
You will have impact and influence from first sales conversations through to delivery and post-live projects. Your performance will be measured against:
- The creativity and effectiveness of your solutions
- Your ability to build trust and confidence with prospects and clients
- The alignment of your solutions with Root’s guidelines (referred to as Root’s rails)
You will work closely with our Delivery teams to address the gap between a client’s requirements and Root’s capabilities. Your focus involves:
- Figuring out scalable, realistic solutions aligned with Root’s rails
- Configuring the platform to solve specific problems
- Providing working prototypes, architecture diagrams, and clear documentation for ** handover to Development teams** to meet on-time, in-budget delivery
Collaboration will occur across Sales, Delivery, Product, Client Success, and Engineering to align Root’s understanding of client and market needs with the platform’s offerings.
Onboarding Expectations
Achieving fluency in Root’s architecture is key to this role. During onboarding, you will be expected to:
- Build solid relationships across the client base
- Be comfortable engaging with:
- Decision-makers
- Operational teams
- Develop hands-on experience in:
- Building a Root Product Module (end-to-end)
- Architecting a complete Root solution (end-to-end), including:
- Integrations
- Middleware
- Premium Collection Modules
- Translate business requirements into clear Root specifications
- Interface effectively with Root’s:
- Delivery
- Client Success
- Product and Engineering functions
- Understand, embrace, and apply Root’s values, ways of work, and brand promises
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Outcomes
The role prioritises key results to ensure Root’s success and client satisfaction:
-
Early validation of Root’s feasibility
- Conduct technical assessments of prospect use cases
- Identify and flag dealbreakers, constraints, or unrealistic demands before contributing to wasted effort
-
Trusted technical expertise in sales and client engagements
- Participate in:
- Technical sales meetings
- Discovery sessions
- Design workshops
- Answer technical questions
- Provide design solutions and implementation insights
- Build trust with:
- Chief Technology Officers (CTOs)
- Underwriters
- Product and operational leads
- Explain Root’s architecture and functional capabilities
- Participate in:
-
Compelling, tailored demo experiences
- Build and maintain a full suite of:
- Product demos
- Front-end flows, customisable to specific prospects
- Develop tailored demos for particular deals
- Build and maintain a full suite of:
-
Effective, well-architected solutions
- Conceptualise and design solutions using Root’s rails and tools
- Providing:
- Architecture diagrams
- Clear, comprehensive, and future-proof documentation and specifications
- Ensure realistic engagements, with risk, dependencies, and assumptions clearly flagged
-
Client continuity from sales to implementation
- Remain engaged with the client throughout their journey with Root
- Guide clients toward Root-aligned best practices and ensure their products integrate smoothly with Root’s platform
- Feed insights from clients back to Product to inform platform evolution
Competencies
The ideal candidate exhibits the following expertise:
- Platform expertise
- Strong knowledge of scalable system architecture and integrations
- Quickly grasping and building in-depth understanding of a platform’s capabilities, limitations, and extensibility
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-
Creative solutioning
- Work comfortably within product boundaries
- Align prospect needs with platform features to create scalable, realistic solutions optimised for the client's needs
-
Tactical discovery
- Skillfully identify hidden technical complexity, integrations, and risks early
- Address findings without undermining confidence or enthusiasm
-
Technical presence
- Earn credibility with:
- Technical teams
- Underwriters
- Product and operational leaders
- Hold the room effectively
- Earn credibility with:
-
Hands-on technical ability
- Comfortable building demos and solutions using JavaScript/TypeScript and APIs
- Get hands-on in early design and prototype phases to refine solutions
-
Pragmatic communication
- Balance optimism with realism
- Explain technical concepts simply and without jargon
- Practice constructive “no” for non-viable ideas
Qualifications
- Education: Bachelor’s degree in a technical or scientific field (e.g., Engineering, Computer Science) or comparable experience
- Technical skills: Demonstrable coding skills
- Experience:
- Minimum 4 years in a solutions/sales engineering or technical implementation role
- Direct client engagement to aquire and articulate requirements
- Nice to have: Experience in insurance tech
Root Values
Root success is underpinned by these core values:
- Lead by example: "Lean in, take charge, and always set a positive precedent."
- Exceed expectations: "Know your customer to delight your customer."
- Rally as one team: "Put aside egos and personal agendas to triumph as one."
- Own the mission: "Your job is not complete until it’s done."
- Rise to the challenge: "Meaningful change demands effort and the courage to make bold moves."
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