Team Canopy
Solutions Delivery Manager - Enterprise SaaS
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Location Lincoln (Hybrid)
Salary £40,000–£60,000 depending on experience
About us
We're a growing B2B SaaS company providing enterprise software solutions to organisations across the UK. As our customer base continues to grow, we're investing in our delivery function to ensure every customer receives an exceptional implementation experience and ongoing support throughout their journey with us.
We're now looking for a Solutions Delivery Manager to lead our Solutions team and help us scale our delivery capability.
About the role
This is much more than a traditional project management role.
You'll be responsible for the successful delivery of customer implementations and ongoing solution enhancements, whilst leading our Solution Consultants and continually improving how work flows through the business.
Working closely with Customer Success, Product and Operations, you'll ensure customer work is delivered efficiently, priorities are clear, and our delivery processes continue to evolve as we grow.
This role would suit someone who enjoys bringing structure to complexity, developing people, solving operational challenges and building scalable ways of working.
What you'll be doing
Customer Delivery
- Own the successful delivery of enterprise customer implementations from project kick-off through to go-live.
- Coordinate the delivery of ongoing customer enhancements and business-as-usual solution changes.
- Develop implementation plans, milestones and delivery schedules.
- Identify and proactively manage delivery risks, dependencies and blockers.
- Act as the operational escalation point for delivery issues.
- Work closely with Account Managers to ensure customers receive clear, proactive communication throughout delivery.
Team Leadership
- Lead, coach and develop the Solution Consultant team.
- Allocate work across the team to ensure an even and effective workload.
- Conduct regular one-to-ones, support performance development and identify training opportunities.
- Help recruit, onboard and mentor new team members as the business grows.
- Foster a collaborative, customer-focused culture within the Solutions team.
Planning & Capacity Management
- Own delivery planning across implementations, customer enhancements and BAU work.
- Forecast resource requirements and identify future capacity needs.
- Balance competing priorities while ensuring customer commitments are met.
- Work with Customer Success to agree realistic delivery timelines and manage customer expectations.
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Operational Excellence
- Continuously improve our delivery processes, templates and documentation.
- Own and optimise Jira workflows, boards and reporting.
- Develop implementation playbooks and standard operating procedures.
- Lead delivery retrospectives and embed lessons learned into future projects.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Produce delivery reporting, including capacity forecasts, workload planning, SLA performance and implementation metrics.
Cross-functional Collaboration
- Work closely with Product to communicate customer feedback and implementation challenges.
- Identify recurring customer requests and opportunities for product improvement.
- Support the ongoing evolution of our implementation methodology and delivery framework.
- Collaborate with the wider Operations team to improve systems, tooling and ways of working.
About you
You'll enjoy building structure, improving processes and helping teams perform at their best. You're comfortable balancing multiple priorities, making informed decisions and taking ownership of delivery outcomes.
You'll also be someone who enjoys getting stuck in. In a growing business, no two days are the same, and you'll be happy moving between strategic planning, customer conversations and hands-on operational work.
Essential experience
- Experience delivering software implementation or SaaS projects.
- Experience planning and coordinating multiple concurrent projects or customer workstreams.
- Strong organisational and prioritisation skills.
- Experience managing or mentoring delivery, implementation or technical teams.
- Excellent stakeholder management and communication skills.
- Experience using Jira or similar work management tools.
- A continuous improvement mindset with a passion for building scalable processes.
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Desirable experience
- Experience working with enterprise customers.
- Knowledge of software implementation or customer onboarding methodologies.
- Experience with resource planning and capacity management.
- Experience analysing delivery metrics and using data to drive improvements.
What success looks like
Within your first 12 months you will have:
- Established clear delivery planning and prioritisation across the Solutions team.
- Improved visibility of team capacity and delivery performance.
- Reduced bottlenecks and improved implementation efficiency.
- Developed consistent delivery processes and documentation.
- Built a high-performing, engaged Solutions team.
- Helped create an outstanding delivery experience for our enterprise customers.
Why join us?
This is an opportunity to join a growing SaaS business at an exciting stage of its journey.
You'll have genuine influence over how our delivery function evolves, work closely with senior leadership and play a key role in shaping the operational foundations that support our future growth.
Benefits
- Hybrid Working - 2 days per week in our Lincoln office
- 25 Days Annual Leave + Bank Holidays
- Holiday Purchase Scheme - Buy up to 5 additional days' annual leave
- AI Productivity Allowance - Annual budget for approved AI tools to help you work more efficiently
- Cycle to Work Scheme
- Enhanced Maternity Leave
- Employee Assistance Programme (EAP)
- Learning & Development - Access to a library of online training courses
- Free On-site Parking
- Regular Company Socials & Events
- Complimentary Office Refreshments - A well-stocked kitchen with a wide selection of snacks and hot and cold drinks
OCG Software is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from individuals of all backgrounds and identities, especially those from underrepresented groups.
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