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Solutions Engineer
Description
About Itential:
Itential is the leading platform for automation and orchestration within network and infrastructure domains. We enable enterprises and service providers to automate their operations through both deterministic and agentic orchestration — giving operators precise control where it is needed and intelligent automation where it is possible. Our platform — including FlowAI, FlowMCP, and our orchestration studio — is trusted by the world’s largest carriers, financial institutions, and enterprises to accelerate and de-risk their transformation journeys.
Role Summary:
AI is changing how enterprises automate their infrastructure and networks. Itential is leading that shift, and this team is how we bring it to life for our customers. The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team.
What You’ll Do:
- Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
- Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
- Consume and orchestrate customers’ existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artefacts.
- Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
- Utilise Spec Driven Development on engagements, capturing intent as a clear specification before building.
- Perform technical discovery and solution orchestration to create successful production automations at scale.
- Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
- Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.
Requirements
Core Qualifications:
Experience and Background
- Demonstrated experience in professional services, systems integration, or technical consulting (typically 5+ years, though equivalent experience will be considered equally).
- Bachelor’s degree in Computer Science, Engineering, or a related technical field — or demonstrably equivalent practical experience.
- Customer-facing experience requiring quick thinking and real-time adaptability.
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Technical Skills
- Solid grounding in computer science fundamentals — data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems.
- Hands-on experience with REST APIs, webhooks, and common integration protocols (e.g., NETCONF, RESTCONF, gRPC) and familiarity with event-driven platforms such as Kafka or message queues.
- Proficiency with Git-based workflows and CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins) for building, testing, and promoting automation code.
Interpersonal and Professional Skills
- Strong written and verbal communication skills — able to explain technical concepts clearly to both technical and non-technical stakeholders.
- Comfortable operating in fast-moving environments managing multiple simultaneous projects.
Nice to Have:
- Prior automation work targeting service-layer and infrastructure systems (e.g., F5, Palo Alto Panorama, Infoblox, NetBox).
- Hands-on experience with multi-vendor network device automations (e.g., Cisco, Juniper, Arista).
- Familiarity with automating cloud networking stacks (AWS, Azure, GCP).
- Background integrating or automating ITSM and adjacent enterprise systems (e.g., ServiceNow, Jira).
- Familiarity with the Itential platform or comparable network orchestration tools.
What we Offer:
- 28 days’ paid annual holiday plus bank holidays in England and Wales.
- Auto-enrolment pension scheme (details provided on joining).
- Private medical insurance (subject to scheme provider acceptance).
- Monthly mobile telephone contribution (up to £75) for a Euro Plan.
- Monthly home working contribution (up to £50) towards utilities and broadband.
- Company-provided laptop and equipment for home working.
Working Arrangements:
Location
Remote (UK-based), with occasional travel to the London office and/or US HQ as business needs require.
Hours
Normal working hours are 9am to 5pm Monday to Friday (35 hours per week net of a one-hour lunch break), with flexibility required to meet the needs of the business. This role does require out-of-hours availability from time to time.
Probationary Period
The successful candidate will be subject to a probationary period of three months from their start date, during which performance and suitability for continued employment will be reviewed in accordance with the Company’s probationary review process. In accordance with the Employment Rights Act 2025 (in force from 6 April 2026), the right not to be unfairly dismissed applies from the first day of employment. Any dismissal during or at the end of the probationary period will be conducted in accordance with the Acas Code of Practice on Disciplinary and Grievance Procedures.
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Legal and Compliance Notices
Equal Opportunities
Itential Europe Ltd is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, as defined by the Equality Act 2010.
We actively encourage applications from candidates with disabilities and from groups currently under-represented in the technology sector. If you identify as a person with a disability and meet the minimum requirements of the role, you will be offered an interview under our commitment to the Disability Confident scheme.
Data Privacy
By applying for this role you consent to Itential Europe Ltd processing your personal data for recruitment purposes in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be held securely, used only for the purposes of this recruitment exercise, and will not be shared with third parties without your consent except where required by law. Data will be retained for 12 months from the date of application and then securely deleted unless you consent to a longer retention period. A copy of our Recruitment Privacy Notice is available on request.
Reasonable Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process to remove barriers for applicants with disabilities or other access needs. If you require any adjustments — including to the application format, interview format, or assessment process — please contact hr@itential.com and we will work with you to accommodate your needs. Requests for adjustments will be handled confidentially and will not affect your application.
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