Solutions Engineer

We Could Use Someone Like You in Our Crew. Solutions Engineer You've moved past following the playbook. Now you write it. About ModSquad ModSquad’s Solutions Engineering team works at the leading edge of what CX, AI, and workflow technology can do for the world's best companies. We implement, integrate, and build — turning platform capabilities and agentic AI into real operational outcomes for clients across industries. We're growing, and we're looking for people who want to build with us. The Job As a Solutions Engineer, you lead implementation engagements end-to-end. You know the platforms well enough to configure them confidently, understand systems deeply enough to integrate them cleanly, and have the AI instincts to know when — and how — to introduce intelligence into a workflow. You work directly with clients, owning the technical relationship from discovery through delivery and beyond. This is not a support role or a coordination role. You're building real things for real clients and owning the result. What You'll Do Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome. Design and build solutions across the partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai, and others), including configurations, integrations, and AI-powered workflows. Translate client needs into technical specifications — working with Specialists on execution and engaging Architects on complex design challenges. Build and deploy AI-powered workflows, including agentic automations that reduce manual effort and improve client operations. Document what you build — implementation guides, integration specs, workflow diagrams — so clients operate confidently and the team can build on your work. Manage issues and escalations with a systems mindset: fix the immediate problem and close the door so it doesn't come back. Support pre-sales conversations when your technical perspective adds value. Who You Are 3–5 years of experience implementing and administering SaaS platforms in client-facing roles — you've owned implementations, not just supported them. Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar). Working knowledge of APIs, JSON, and systems integration — you understand how platforms talk to each other and why they sometimes don't. Real experience building and deploying AI-powered workflows, with solid instincts for what agentic AI can realistically do inside a business process. Strong client communication skills — you can run a technical working session, manage expectations under pressure, and explain a complex solution clearly to a non-technical audience. Documentation habits that make the next person's job easier, not harder. A systems thinker who solves for root causes, not just immediate symptoms. The MacGyver instinct — you figure things out even when the answer isn't in the documentation. High EQ, personal accountability, and a sense of humor. Ready to Join? We're building something real, and we want people who want to build with us. If you're a technical practitioner ready to lead — hit apply and let's talk. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. At ModSquad, we’ve been changing the customer experience game since 2007. Great people are at the center of everything we do, and we’re always looking for talented people to join our team. Work for a growth company with amazing clients and awesome colleagues. We offer competitive benefits and most positions are remote. If you still have questions or need accommodations, shoot us an email: recruitment@modsquad.com.