Hatched Recruitment Group
Solutions Engineer - SaaS & Partnership
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Solutions Engineer - SaaS & Partnerships
Are you a customer-focused Solutions Engineer with experience supporting SaaS products and API integrations? This is an exciting opportunity to join a fast-growing technology business, helping customers successfully implement an innovative Identity & Verification platform used by leading global brands.
As a Solutions Engineer - SaaS & Partnerships, you'll work closely with Sales, Product and Commercial teams to support customers through the full lifecycle—from pre-sales consultancy and technical integration to post-launch optimisation and ongoing success.
Location: London (Hybrid) with approximately 25% US travel.
The Role
You will:
- Support the pre-sales process by presenting technical solutions and advising customers on the best implementation approach.
- Lead technical integrations, managing customer onboarding and API implementation.
- Configure customer environments, troubleshoot integration issues, and test API calls using tools such as Postman.
- Provide post-launch technical support, monitor solution performance, and build long-term customer relationships.
- Partner with Product teams to share customer feedback and support new product launches.
- Promote best practices and drive adoption of the platform across a growing customer base.
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About You
You'll have:
- Experience in a Solutions Engineer, Sales Engineer, or Technical Consultant role.
- Strong customer-facing communication and presentation skills.
- Experience working with SaaS platforms and REST APIs (OAuth, HTTPS).
- Knowledge of API testing tools such as Postman.
- Strong troubleshooting and problem-solving skills.
- A commercial mindset and the ability to work cross-functionally.
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What's on Offer?
- Competitive salary and comprehensive benefits package.
- Hybrid working with a London office.
- The opportunity to work with globally recognised brands in a high-growth SaaS business.
- Genuine ownership, career progression, and international exposure.
- 25 days holiday plus bank holidays, private healthcare, pension, life assurance, enhanced parental leave, regular social events, and a 4 pm finish every Friday.
If you're passionate about technology, customer success, and delivering outstanding SaaS solutions, we'd love to hear from you.
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