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Company Description Unizen is a London-based managed technology service provider focused on helping ambitious businesses grow through effective use of technology. The company delivers expert IT and cyber security services with guaranteed outcomes that are designed to make technology a driver of business success, not just a support function.
Job Title Solutions Engineer (Managed Services)
Reports To Technical Director
Location Hybrid - 3 days on site / 2 days work from home (with occasional travel to client sites) Company Offices: 79-81 Borough Road, London, SE1 1DN
About the Role We are looking for a technically capable, solutions-focused engineer who enjoys solving complex problems and helping clients get the most from technology.
This is not a traditional support role. While you will assist the Service Desk with escalated incidents when required, your primary responsibility will be delivering technical projects, designing and implementing solutions, improving client environments, and acting as a senior technical resource across the business.
You'll work across Microsoft 365, Azure, networking, security and endpoint management, helping both clients and the internal team deliver high-quality outcomes.
Key Responsibilities
Solutions & Projects (Primary Focus)
- Design, implement and document technical solutions for clients.
- Lead or participate in infrastructure and cloud migration projects.
- Deploy and configure Microsoft 365 technologies including:
- Entra ID
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Intune
- Defender
- Implement Azure services where appropriate.
- Design and implement secure networking solutions including:
- Firewalls
- VPNs
- Switching
- Wireless networking
- Deliver Microsoft Intune deployments including Autopilot and endpoint security.
- Assist with security improvement programmes including:
- Conditional Access
- MFA
- Defender
- Secure Score improvements
- Cyber Essentials
- Produce high-quality technical documentation, runbooks and handover documentation.
- Create automation using PowerShell where appropriate.
- Work with clients to understand business requirements and recommend practical solutions.
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Technical Consultancy
- Act as a trusted technical advisor for clients.
- Carry out technical assessments and health checks.
- Identify opportunities to improve security, resilience and operational efficiency both internally and for our clients.
- Assist with technical roadmaps and lifecycle planning.
- Recommend best practice and modern Microsoft solutions.
Service Desk Support (Secondary Focus)
- Provide support for escalated incidents.
- Assist with major incidents and problem management.
- Resolve complex technical issues that require senior engineering expertise.
- Ensure tickets are updated with clear technical notes and resolutions.
- Assist with maintaining SLA performance during busy periods.
Technical Skills The successful candidate should have strong experience in most of the following:
Microsoft
- Microsoft 365 Administration
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Entra ID
- Intune
- Microsoft Defender
- Conditional Access
- Microsoft Purview (desirable)
- Azure Virtual Desktop (desirable)
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Azure
- Azure Virtual Machines
- Virtual Networks
- Storage
- Azure Backup
- Azure Site Recovery
- Azure VPN
- Identity Integration
Endpoint Management
- Intune
- Windows Autopilot
- Endpoint Security
- Device Compliance
- Mobile Device Management
Networking
- TCP/IP
- DNS
- DHCP
- VLANs
- Routing
- VPN Technologies
- Firewalls
- Wireless Networking
Experience with vendors such as:
- Ubiquiti
- Fortinet
- Sophos
- Meraki
- SonicWall
- Datto
- Kaseya
- Addigy
- Autotask
Security
- Experience implementing:
- Multi-Factor Authentication
- Conditional Access
- Microsoft Defender
- Email Security
- Vulnerability Management
- Security Baselines
- Cyber Essentials
- Backup & Disaster Recovery
Scripting
- Experience with:
- PowerShell
- Bash
- Microsoft Graph
- Automation
Personal Attributes We're looking for someone who:
- Has a customer-first mindset.
- Is naturally curious and enjoys solving technical challenges.
- Thinks beyond the immediate issue to identify long-term improvements.
- Takes ownership from problem through to resolution.
- Communicates technical concepts clearly to both technical and non-technical audiences.
- Is calm under pressure and prioritises effectively.
- Enjoys mentoring others, sharing knowledge and nurturing their colleague relationships.
- Continuously develops their technical skills.
Success Measures Success in this role will be measured by:
- Successful delivery of technical projects.
- High client satisfaction.
- Quality of technical documentation.
- Reduction in recurring technical issues.
- Positive contribution to the Service Desk.
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