Oxford Health NHS Foundation Trust
SPA Administrator / Call Handler - Banbury or Abingdon
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Do you have an empathetic approach?
As a SPA Administrator/call handler, you will be the first point of contact for a range of referrals in the community via phone or email, enabling early intervention and avoiding admissions to hospital as well as enabling a timely discharge from the acute hospitals to community hospital beds.
SPA service is spread over two bases, Abingdon, and Banbury. SPA operates 8am-8pm, 365 days a year on a shift pattern basis. To support a good work-life balance, a four week rota is communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a fair mix of 08:00-16:00hrs, 09:00-17:00, 09:30-17:30, 10:30-18:30hrs, and 12:00-20:00hrs with flexibility to swap duty with colleagues or request a duty where needed.
This vacancy is for 37.5 hours a week (5 x 7.5 hour shifts).
The main aspect of the role is to process referrals received via phone, email, or clinical application system. Calls into SPA are varied and include vulnerable or frail people calling in asking for assistance. You may need to be patient with callers and need to have good communication skills to identify the individual’s needs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will work as part of a close-knit team to ensure referrals are processed in a timely and accurate manner to the right team. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For further details / informal visits contact:
- Name: Patricia Lemos
- Job title: Administration Manager
- Email address: Patricia.Lemos@oxfordhealth.nhs.uk
- Telephone number: 07345 426223
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location