IHG Hotels & Resorts
Spa Manager
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We Are Looking for an Authentic and Passionate Spa Manager
We are looking for an authentic and passionate Spa Manager to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!
At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests. As Glasgow’s only 5 Star Hotel, our team are focussed on providing our guests with the very best experience and making heartfelt human connections.
Role Overview
As the Spa Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
Key Responsibilities
- Leadership and Management: Leading the entire Spa team to providing a highly service-focused operation with a strong emphasis on guest satisfaction and the ability to anticipate needs.
- Talent Management: Responsible for both the attraction and recruitment of new talent and the development and retention of current talent.
- Budget and Strategy: Confident in liaising with multiple stakeholders to ensure the Spa strategy and budgets are being met.
Qualifications
Required Experience:
- Leadership and Management: Proven track record in a managerial role within a hospitality or wellness industry, preferable within a luxury Hotel environment.
- Financial Acumen: An understanding of budgeting, forecasting, P&L, and revenue management.
- Spa Operations: Extensive experience in Spa Management including product knowledge, treatment protocols, staff training, customer service, Health, and Safety. Experience using spa booking system Trybe is desirable, although training can be provided. Pool plant knowledge also desirable and again training can be provided, as necessary.
- Sales & Marketing: Awareness of current trends in the wellness and leisure industry particularly within a luxury segment. Experience of promoting spa services and packages to increase revenue.
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Benefits of Joining Us
Financial security: A very Competitive Salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay plus access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Growth and Development:
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
Colleague Perks:
- Worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate.
- Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
Wellbeing:
- Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
Hotel Specific Benefits:
- Generous discounts in our F&B outlets, our newly refurbished Spa within Kimpton Blythswood and Champagne Central Bar in our sister property voco Grand Central (*must be booked according to processes)
- Subsidised city centre parking, plus a variety of different gifts on milestone occasions to celebrate with you!
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About Us
Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.
Equal Opportunity Employer
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
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