Fairmont Hotels & Resorts
Spa Receptionist
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Spa Receptionist
Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose Will Be
The Spa Receptionist plays a key role in delivering a warm, seamless and luxurious welcome to all guests and members of the Fairmont Spa at Fairmont Cheshire, The Mere. This role ensures every interaction reflects the resort’s high standards of professionalism, consistency, innovation, and teamwork, while supporting the smooth operation of the spa’s front-of-house environment.
Job Description
- Deliver a warm, polished, and service-focused welcome to all guests, members, and colleagues
- Maintain full knowledge of spa services, treatments, and promotions to confidently support guest enquiries
- Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate, and helpful responses
- Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
- Keep the front-of-house area immaculate, tidy, and styled to a luxury 5-star standard at all times
- Handle guest concerns with genuine care, resolving where possible before escalating to management
- Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
- Maximise guest value by promoting spa services, treatments, and retail opportunities appropriately
- Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
- Follow correct cash-handling, float, and safe procedures in line with company standards
- Build confidence in the Jonas booking system and use it effectively for reservations and guest management
- Carry out front-of-house administrative tasks with accuracy and attention to detail
- Support management by undertaking additional duties when required
- Follow all procedures for accident reporting, maintenance issues, fire safety, and emergency evacuation
- Adhere to all Health & Safety regulations while on the premises
- Complete all documentation accurately and in accordance with departmental SOPs
- Maintain the company dress code and consistently present a professional, polished appearance
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Qualifications
- 1–2 years of experience in a spa, hotel, or luxury front-of-house role (preferred)
- Strong customer-service and communication skills
- Confident, polished, and professional telephone manner
- Excellent organisational skills and attention to detail
- Ability to multitask in a fast-paced, guest-focused environment
- Basic IT proficiency, including booking systems and Microsoft Office
- Experience with spa/booking software (advantageous)
- Warm, welcoming, and service-driven approach to guest interaction
- Ability to remain calm and professional when handling guest concerns
- Strong understanding of luxury service standards and guest expectations
- Willingness to undertake training and continuous development
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Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa, and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least, you will get to work with a team of EXTRAORDINARY people
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