The Alexander Hotel Collection
Spa Receptionist
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Spa Receptionist
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Spa Receptionist
Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
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SPA RECEPTIONIST (37.5 hrs per week)
£24,784.760 per annum + £100 per month bonus potential + monthly service charge payment
4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking Employee uniform
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels Discounted hair treatments at our two Utopia Spas Discount off all food & beverage at all hotels Discount of individual treatments booked in our two Utopia Spas Discount on retail products in our two Utopia Spas Refer a friend staff recruitment scheme in additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday.
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
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4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.
Our luxury Utopia Spa at the 4 Star Rowhill Grange Hotel is part of Alexander Hotels a private collection of quality hotels of distinction just outside London.
Spread across 2 floors of pools, bubble tub, sauna and steam rooms, it offers relaxation to guests by the pool, in the hydrotherapy pool or under the monsoon showers, or in our new relaxation room.
We have 19 treatment rooms including a double treatment room as well as a gym, hair spa and beautiful gardens and grounds.
Please see our website for a full list of facilities and bedrooms.
The Role
A Spa Receptionist is required to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa. Main Duties include;
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Welcoming guests, residents, and members to the Utopia Spa Handling telephone enquiries Taking individual treatment bookings Showing guests around the facilities on arrival Liaising with food and beverage departments for guests’ lunch/tea orders Liaising with therapists and the Spa Manager with reference to client’s schedules and last-minute booking changes Compiling bills for Spa Guests before departure Computer and manual completion of administration duties Completing the daily balancing/banking for the spa ready for the accounts team Adherence to Mystery Guest Standards criteria throughout the working day
Requirements
Previous guest service or reception experience is essential. Excellent personal presentation A genuine interest in Spas and Beauty Computer literate and good attention to detail in admin Previous beauty knowledge a distinct advantage Ability to work shifts and weekends. 37.5 hours over 5 days per week. Shifts will be 6.30am to 2.30pm or 1pm to 9.00pm.
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