Pyramid Global Hospitality
Spa Receptionist - Part Time
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Spa Receptionist – The Elms Hotel & Spa, Excelsior Springs, Missouri
About Pyramid Global Hospitality
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to fostering a supportive, inclusive work environment that promotes diversity, growth, and wellbeing. Our People First culture reflects in:
- Employee development with training and career growth opportunities
- Comprehensive benefits:
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Exclusive employee rates on hotel stays
- Local discounts
- A supportive, collaborative environment where professionals – from those starting their hospitality career to accomplished experts – thrive.
In over 230 properties worldwide, we are committed to exceptional guest experiences. Join our team and join honest, growth-oriented work.
About The Elms Hotel & Spa
Nestled in Excelsior Springs, Missouri, The Elms Hotel & Spa is a historic gem within the Pyramid Global Hospitality family. Featuring:
- 153 guest rooms
- 11,000 sq ft of versatile meeting space
- A rich history with a dedication to top-tier service and exceptional hospitality
As part of our team, you’ll be part of a culture focused on growth, teamwork, and professionalism. Every role—whether in guest services, food & beverage, housekeeping, or spa & wellness—offers opportunities to develop skills through comprehensive training and career advancement.
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The Opportunity: Spa Receptionist
Position Summary
We are seeking a friendly, organized, and customer-focused Spa Receptionist to join our esteemed spa team at The Elms Hotel & Spa. As the first point of contact for spa guests, you will play a pivotal role in:
- Creating a welcoming and tranquil atmosphere
- Ensuring smooth front desk operations
- Supporting the spa team with administrative and retail tasks
Key Responsibilities
-
Guest Engagement
- Greet guests warmly and ensure smooth check-in/check-out experiences
- Respond promptly to phone calls, emails, and in-person inquiries
-
Appointment & Administrative Management
- Schedule spa appointments through booking software
- Process payments and transactions per company standards
-
Support & Presentation
- Maintain a clean, organized, and professional reception area
- Provide inquire on spa services, promotions, and products
- Liaise with spa therapists and management to ensure seamless service delivery
-
Retail Assistance
- Assist with retail sales and merchandising
- Assist in restocking product displays as needed
-
Conflict Resolution & Communication
- Handle any guest concerns or escalate to management when needed
Requirements & Qualifications
Ideal Candidate:
- Passion for hospitality and a commitment to creating exceptional guest experiences
- Engaging personality with a welcoming demeanor
- Strong sense of responsibility and attention to detail
- Ability to manage pressure in fast-paced environments
- Exceptional communication skills (written and verbal)
- Flexibility to work weekends, holidays, and after-hours if needed
- Ability to lift/carry items up to 30 lbs regularly, and occasional lifts up to 50 lbs
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Preferred Qualification:
- CPR & First Aid certification (or ability to obtain)
Benefits
- Competitive hourly pay: $15 – $17 per hour, contextualized for benefits and role requirements
- Comprehensive benefits package, aligned with Pyramid Global Hospitality’s commitment to employee wellness and growth
- Career development through **ongoing training and personalized advancement opportunities
Our goal is to foster employee success while delivering exceptional hospitality experiences.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation may vary based on individual qualifications, location, and experience.
[(Learn more about our culture. Experience what it’s like working at Pyramid Global Hospitality.)]**
Pyramid Global Hospitality® "Dedicated to 40+ years of unrivaled hospitality excellence—guided by our ‘Be The Difference’ values and unwavering dedication to a People-First approach."
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