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Spa Receptionist
Spa Receptionists are responsible for maximising the revenue of the spa through effective scheduling, yield management and sales. As an Associate for the spa this role ensures outstanding five-star guest relations, delivering brand standards at Spa Reception. Responsible for the guest’s arrival experience and maintaining high standards of guest expectations throughout their stay.
Essential Functions
- Maintain a treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Upsell current spa promotions/packages whilst ensuring uptake is recorded accurately.
- Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook.
- Maintain the highest standard of guest service by following Luxury Collection standards and displaying genuine care and attention to detail. Knowledge of up-to-date resort activities and all outlets within the resort.
- Obtain and accurately record all relevant guest information including contact details, credit card details, and requests/preferences.
- Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
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Position Requirements
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- Must be eligible to work within the UK.
- Must have strong English communications skills - both written and spoken.
- Must be passionate about providing excellent customer service to all.
- Previous experience of a role within a similar environment is preferred but not essential.
Benefits Include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym, and Golf facilities. (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training, and Apprenticeship programmes are available.
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