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Spa Supervisor Job Advert
Join our vibrant Away Spa team at W London!
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
The Away Spa
AWAY SPA is our signature ‘Lust for Life’ experience, crafted for the W guest who wants to look radiant and feel revitalized—both inside and out—ready to shine through the night and beyond. Breaking away from traditional spa norms, AWAY SPA embraces the bold, vibrant spirit of W, swapping wind chimes and chants for dynamic, modern social settings.
Our Ideal Candidate
- Minimum of 2 years' experience in Beauty and Spa, ideally with a broad skill set within a luxury environment
- Confident in upselling and promoting retail products and spa services
- A genuine passion for the Beauty and Spa industry
- Enthusiastic about learning, growing, and exploring new products, spa treatments, and innovative equipment
- Holds a current Level 3 Beauty Therapy Certificate, with up-to-date skills
This is a unique chance to join an exceptional Spa team. You should have proven expertise relevant to the role, excellent verbal and written communication skills, strong attention to detail, and a vibrant personality to match!
Key Responsibilities
- Own the day-to-day rhythm of the spa treatment team — coaching, inspiring, and elevating therapists to deliver standout guest experiences that are anything but expected.
- Champion our W brand philosophy by ensuring every treatment feels personalised, polished, and flawlessly executed — from welcome ritual to post treatment vibe.
- Partner with the Spa Manager to fine-tune protocols, introduce new experiences, and ensure all services stay aligned with W’s bold, fashion-forward identity.
- Oversee treatment room readiness, product stock, cleanliness rituals, and equipment standards — ensuring the space always feels elevated, seamless, and W-worthy.
- Serve as the spa’s point-of-expertise for technique, product knowledge, and best practices — empowering the team to deliver service that’s sharp, confident, and buzzing with W energy.
- Work on the reception desk to create and work magic with bookings
- Supervise team day to day and support with monthly payroll, finance and other administrative support
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Your Efforts, Our Appreciation
- Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
- Service Charge - Paid each month!
- Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
- Uniform Provided - Dry cleaning included.
- Company Pension Scheme – Save for your future.
- Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate - Awards and Recognition Celebrations
- BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
- Events - Monthly Calendar of Associate Focused & Fun Events
- Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
- Spa Discounts - 30% discount in our Away Spa
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Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission
Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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