Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

SCOPE OF POSITION

The Spa Therapist as guided by the Spa Manager will maintain the standards of the Spa etiquette and service in all interactions with guests and staff. Responsible for providing all guests with customised personal attention that meets and exceeds all of their needs. Must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required to go above and beyond the guests’ expectations.

Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa. Use proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences.

RESPONSIBILITIES

• Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques
• Provide guests with skin s treatment with the cosmetics provided by the Spa.
• Escort all guests to changing rooms, retail/tea area or next appointment.
• Greet all arriving and departing guests in the treatment areas by name.
• Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions, and billing information.
• Enquire as to the guest experience and level of satisfaction with service.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
• Maintain working knowledge of the following:
  • Hydraulic massage bed
  • Hot towel cabinet
  • Bottle warmer
  • Electro-thermal blanket
  • Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers
  • Hot oil heater
  • Wet sanitizer