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Spa & Salon Practitioner – ELEMIS Specialist Department: Spa & Salon Location: Champneys Springs, Leicestershire
About the Role
Step into the heart of wellness at Champneys Springs, where invigoration and rejuvenation come together to create the ultimate haven for wellbeing. As an ELEMIS Associate, you’ll be central to our mission, delivering luxury skincare experiences backed by Britain’s award-winning ELEMIS—a global B-Corp luxury skincare brand recognised for blending nature’s finest botanicals with cutting-edge science.
At Champneys, we value diversity and inclusivity, fostering an environment where everyone can grow and thrive. Your role will merge hands-on expertise with advanced skincare technology to create personalised, measurable, and indulgent experiences that turn clients into lifelong advocates.
Contract Type: Permanent Hours: 37.5 hours per week, Monday–Friday (flexibility required).
What You Will Do
- Create exceptional client journeys—deliver premium treatments with an unwavering focus on touch, technique, and visible results.
- Deliver luxurious spa and beauty treatments with a flawless end-to-end experience, from consultation to aftercare.
- Foster a personalised, welcoming, and memorable atmosphere for every client interaction.
- Drive sales naturally by confidently recommending tailored ELEMIS products and services aligned with each client’s needs.
- Build, cultivate, and expand your own loyal client base, encouraging repeat bookings and long-term skincare engagement.
- Exceed personal and team KPIs through proactive client retention and loyalty building.
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Use advanced skincare technology:
- Conduct in-depth consultations, including HD skin scans.
- Analyse skin concerns and create bespoke treatment and skincare plans.
- Monitor progress proactively and maintain consistent client engagement.
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Develop trust-based relationships that turn first-time visitors into passionate advocates.
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Champion the brand:
- Master expert knowledge of ELEMIS products, ingredients, and treatments.
- Stay ahead of industry trends, innovations, and new product launches.
- Represent ELEMIS with professionalism, authenticity, and confidence in every client interaction.
Requirements & Qualifications
- Passion for skincare, treatments, and luxury client experiences.
- Qualifications in Beauty Therapy (Level 2 preferred) or equivalent.
- Experience in luxury retail, cosmetic treatments, or spa environments.
- A strong ability to consult, build rapport, and personalise recommendations.
- Proven track record of growing loyal client bases and driving repeat business.
- A natural communicator with a knack for building genuine, long-term client relationships.
- Willingness to learn and engage with cutting-edge skincare technology.
- Results-driven with pride in both team and personal success.
- Holds an inclusive mindset, thrives in collaborative workplaces, and values diversity.
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Benefits
Career & Wellbeing
- Global brand prestige: Work with a internationally recognised luxury skincare brand.
- Generous staff discounts: Up to 20% off ELEMIS products (including signature treatments) and L’Occitane Group offerings.
- Comprehensive training: Professional development in advanced treatments, consultation techniques, and ELEMIS product expertise.
- Employee growth: Pathways to develop your career, client portfolio, and expertise.
Support & Value
- 27 days holiday per year (including birthday off).
- A flexible company pension scheme.
- Encouraged wellbeing policies: Enhanced maternity/paternity, income protection, and life assurance benefits.
Life Rewards
- Discounts: Apply to Cycle to Work, season ticket loan, and launch discounts (e.g., first-time product purchases discounted).
- Associates Assistance: Full coverage under employee assistance programs.
- Proud legacy: Length-of-service awards for achievement.
Why Go For It? This role is for those who leave their mark—not just on clients’ skin, but in their long-term success, team performance, and brand prestige. Stand out and flourish at the cutting edge of luxury skincare at Champneys & ELEMIS.
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