Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each LUSH Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by LUSH Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Key Responsibilities

Treatment Delivery

• Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction at all times.
• Maintain a thorough knowledge of all treatments offered, including contraindications, benefits, and aftercare advice.
• Adhere to strict hygiene and safety protocols, ensuring a clean and safe environment for both clients and colleagues.
• Be punctual and reliable, ensuring clients are seen on time and their treatment journey flows smoothly.

Customer Service

• Provide exceptional customer service, creating a welcoming and relaxing atmosphere for every client.
• Build rapport with clients, actively listening to their needs and preferences to personalise their experience.
• Offer expert advice on Lush products and treatments, recommending suitable options based on individual needs.
• Handle customer inquiries and feedback professionally and empathetically.

Teamwork & Communication

• Work collaboratively with the spa teams to ensure smooth and efficient operation of the spa.
• Communicate effectively with colleagues, sharing information and providing support as needed.
• Participate in team meetings and training sessions, contributing to the ongoing development of the spa.

Sales & Promotion

• Actively promote spa treatments and products to clients, upselling add-on treatments and retail items where appropriate.
• Support the spa in achieving its business goals by driving awareness and encouraging bookings.
• Participate in promotional activities and events, representing the spa and the LUSH brand positively.

Spa & Product Knowledge

• Maintain a comprehensive knowledge of LUSH products and their benefits, confidently recommending suitable options to clients.
• Stay up-to-date on new product launches, treatment updates, and company initiatives.
• Participate in product knowledge training and actively seek opportunities to expand your expertise.

Professional Development

• Take responsibility for your own professional development, seeking out opportunities to enhance your skills and knowledge.
• Actively participate in training sessions and performance reviews, utilising feedback to improve your performance.
• Learn new treatments and techniques to expand your repertoire and offer a wider range of services to clients.

Shop Floor Support

• When not performing treatments, provide support to the shop floor team, acting as an extension of the spa.
• Engage with customers on the shop floor, offering consultations and promoting spa treatments and products.
• Utilise time on the shop floor as a learning opportunity, observing colleagues, and expanding your product knowledge.

Brand Ambassadorship

• Act as a brand ambassador for Lush, embodying the company's values and commitment to ethical and sustainable practices.
• Share your passion for Lush products and treatments with clients, inspiring them to discover the benefits of natural ingredients and handcrafted products.
• Participate in company-wide initiatives and campaigns, promoting the Lush brand and its ethical values.

Skills, Knowledge, and Expertise

Required:

• NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
• Availability to include Friday's and at least one weekend day.
• Excellent customer service and treatments.
• Passionate about representing the LUSH brand, ethics, and products both on the shop floor and in the Spa.

Desirable:

• At least 1 year of practical work experience within a similar role and location performing body massages and facials.

Benefits

• Fantastic in-house learning and development opportunities including all Lush Spa treatments, products, and brand training (paid at your hourly rate).
• Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences).
• Enjoy 2 complimentary products of your choice per month.
• Available free handcare and mouthcare products during shifts for Spa Therapists.
• Team bonus scheme based on the overall sales of the store and spa.
• Pension scheme.
• Paid Birthday day off (if on working day).
• 28-day holiday allowance (calculated on a pro-rata basis).
• Supportive parental leave scheme - 6 months of full pay (primary caregiver).
• Financial childcare support on return to work (depending on contracted hours).
• Free Spa Therapist tunic.
• Employee assistance programme provided by Health Assured.
• Access to an online learning community.
• Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort).
• Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter at manager discretion).

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