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Job Description
Waldorf Astoria London - Admiralty Arch
Waldorf Astoria London - Admiralty Arch is seeking a Spa Therapist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional five-star guest experience, consistently upholding the world-class service standards recognized by Forbes.
Responsibilities
Here's what you'll do during a typical day:
As a Spa Therapist, you will deliver a bespoke and expertly curated spa journey for each guest. This includes, but is not limited to, body and facial therapies, massage services, home-care consultation, and guided orientation of spa and wellness facilities. You will uphold the highest standards of safety, hygiene, and guest satisfaction, ensuring all services are delivered in accordance with Hilton luxury brand standards and ultra-luxury expectations.
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As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
- Participate in all required Waldorf Astoria Spa and brand training programmes
- Maintain impeccable standards of cleanliness, hygiene, and presentation across all spa and wellness areas
- Proactively report maintenance and safety concerns to the Spa Manager
- Provide receptionist and operational duties as required
- Maintain comprehensive knowledge of current and upcoming hotel, spa, and wellness offerings
- Operate within departmental budget parameters, maximising revenue opportunities while controlling costs
- Deliver seamless, courteous, and efficient guest service from arrival through departure
- Manage spa reservations with precision, including confirmations, amendments, and cancellations
- Upsell spa services and retail products in a refined, guest-centric manner
- Accurately process billing and posting for all spa and retail transactions, reporting discrepancies as required
- Confidently and elegantly explain spa treatments, packages, and wellness experiences to guests
- Welcome and farewell all guests and colleagues in strict adherence to brand and Forbes standards
- Preserve the pristine condition and elevated ambience of locker rooms, lounges, relaxation areas, and restrooms
- Ensure steam rooms, saunas, preparation rooms, and fitness areas are consistently clean and guest-ready
- Maintain and replenish water, beverages, and wellness refreshment stations
- Provide personalised fitness orientation and support, including personal training sessions when required
- Oversee fitness centre upkeep, coordinating equipment maintenance and updates with the Spa Manager and Engineering team
- Ensure all audio-visual and wellness technology is well-maintained and operational
- Deliver tailored wellness and fitness facility tours, providing intuitive, personalised guest engagement
What are we looking for?
Role
A Spa Therapist within Hilton’s luxury portfolio operates with an unwavering commitment to guest satisfaction and collaborative teamwork. To succeed in this role, you will demonstrate the following competencies and behaviours:
- A service-driven mindset aligned with luxury hospitality and Five-Star service culture
- Ability to read, interpret, and apply safety regulations, operational manuals, and procedural guidelines
- Proven experience within hospitality, wellness, or customer-focused environments
- Strong proficiency in spoken and written English, enabling clear and professional guest communication
- Confidence communicating with individuals and groups in a polished, professional manner
- Sound judgement and problem-solving skills within structured operational settings
- A minimum of one year’s experience in a spa, wellness, or hospitality environment
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within a luxury hotel spa is highly desirable.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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