Proximo Holdings Limited
Specialist Adapted Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Specialist Adapted Account Manager
Location: Chester (Hybrid)
Salary: £27,500.00
Working Hours: 9am - 6pm (40 hours a week, 1 in 4 Saturdays)
About the Role
Do you enjoy helping people stay mobile and independent? At Proximo, we provide specialist and adapted replacement vehicles for customers who need the right support at the right time. In this role, you’ll help arrange hire vehicles quickly, clearly, and cost-effectively, while keeping customers updated every step of the way.
What Makes This Role Different?
As a Specialist Adapted Account Manager, you’ll manage your own caseload of hire requests and work closely with customers, the Hire team, our branches, and suppliers. You’ll listen carefully, understand what each customer needs, and help arrange a suitable replacement vehicle that keeps them moving.
What Will You Be Doing Day-to-Day?
- Manage hire requests from start to finish, ensuring customers are contacted within agreed timeframes and each hire is handled efficiently.
- Arrange the delivery of replacement hire vehicles for customers.
- Source vehicles from alternative suppliers when needed to meet customer needs.
- Keep customers updated on progress and meeting agreed Service Level Agreement call times.
- Work with the Claims team, Hire team, branch teams, and suppliers to arrange suitable vehicles.
- Update customer files accurately using our internal system.
- Coordinate deliveries and collections to make the best use of resources and keep costs under control.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Managing and organizing your own caseload.
- Ensuring callbacks are completed on the same day.
- Checking hire documents are correct and received within the right timeframe.
- Issuing Service Level Agreements to suppliers and checking they’re followed.
- Maximizing hire days and charging rates by ensuring the correct vehicle group is booked.
- Helping improve fleet performance by arranging vehicle swaps where cross hire is active.
What Are We Looking For?
- Clear, caring communication – you’ll speak with customers, colleagues, and suppliers in a way that feels helpful and respectful.
- Strong organization skills, with the confidence to manage your own workload and keep cases on track.
- Good attention to detail, especially when updating customer files and checking hire documents.
- A practical, problem-solving approach when sourcing vehicles or managing changing customer needs.
- Knowledge of the hire business or vehicle makes and models would be useful, but we’ll support you as you learn.
What Will We Offer You?
As an Investors in People Silver employer and a member of Inclusive Employers, we invest in our people and give you the tools, support, and knowledge to do your best work. You’ll join a team that cares about customers, works together, and wants to make a real difference.
- 25 days holiday (plus bank holidays and your birthday off)
- Hybrid working after 3 months of probation
- Healthcare plan via Medicash, covering optical, dental, and physiotherapy
- Funded Summer and Christmas company events
- Enhanced paternity and maternity leave
- Health and wellbeing programme
- Tech Scheme
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Apply Today
Apply today with your latest CV, and a member of our recruitment team will be in touch!
Before You Go...
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
#P1
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location