BNY Mellon
Specialist, Client Operations Representative II
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Specialist, Client Operations Representative II
Client Operations Representative
Global Collateral Operations Team
Location: Manchester, UK
At BNY, our culture fosters growth and success, enabling us to innovate and lead as a top global financial services company at the heart of the global financial system.
About the Role
As a leading financial institution influencing 20% of the world’s investable assets, BNY harnesses cutting-edge AI and breakthrough technologies to deliver transformative solutions. Join our Global Collateral Operations team where bold ideas meet advanced technology—it’s what #LifeAtBNY is all about.
In this role as a Client Operations Representative, you’ll drive operational excellence and deliver exceptional client service, leveraging your expertise in securities, settlements, payments, and collateral optimization.
Key Responsibilities
- Work with external clients to resolve complex day-to-day issues, directing them to the right resources
- Support clients in addressing operational and technical challenges, ensuring timely execution of requests
- Apply advanced problem-solving skills to analyze information and provide high-quality service to a specialized client base
- Provide clients with insights into BNY’s products and services across geographies, using deep knowledge of our extended offerings
- Handle client queries via phone and email regarding:
- Securities settlements
- Payments processing
- Collateral optimization
- Escalate non-routine or complex issues to senior levels
- Maintain client relationships and conduct service call reviews to improve efficiency and cooperation
- Understand and communicate credit exposure and failing transactions effectively
- Develop and maintain internal procedures for smoother operations
- Perform client-facing and internal analyses to support decision-making
- Ensure optimal client activity and account setups, collaborating with teams to refine future offerings
- Enhance client performance by updating/KRI/KPIs, providing insights into improvements
- Occasional weekend work may be required to meet operational demands
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Requirements
- A Bachelor’s degree (or equivalent qualifications via experience)
- Significant work experience preferred, ideally in operational roles or client services
- Competency with AI and digital tools (light programming knowledge beneficial)
- Ability to identify innovative solutions and leverage technology for growth
- Strong communication and problem-solving skills
- Self-motivated, able to work independently and collaboratively within a team
- Adaptability to thrive in a fast-paced, dynamic environment, balancing prioritisation and continuous learning
- No direct leadership responsibilities for people
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About BNY
Recognised as a top destination for innovators, BNY merges advanced technology with exceptional talent to redefine finance. We uplift industries and communities, fostering a culture of innovation, opportunity, and success. Recent accolades cement our commitment to excellence:
- America’s Most Innovative Companies, Fortune (2025)
- World’s Most Admired Companies, Fortune (2025)
- "Most Just Companies", Just Capital & CNBC (2025)
Our #LifeAtBNY values growth, resilience, and a supportive culture where employees are celebrated. Join us: BNY Newsroom, LinkedIn
Compensation & Benefits
BNY offers:
- Competitive compensation and performance-based rewards
- Flexible and global resources to support your personal and professional goals
- Generous wellbeing programs, including:
- Paid health and financial wellness initiatives
- Generous paid leaves (including paid volunteer time)
- A supportive environment to enhance personal resilience and work-life balance
Equal Opportunity Employer: BNY actively welcomes and embraces talent from underrepresented racial/ethnic groups, females, individuals with disabilities, and protected veterans.
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