Financial Ombudsman Service
Specialist Data Engineer
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Specialist Data Engineer
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time.
Salary: £65,221- £75,000 (London), £58,075 - £67,000 (regional)
Reporting to: Lead Data Engineer
Office: London docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. This role requires you to be ‘on call’ outside of usual working hours (Weekends and bank holidays). This will be discussed at interview stage in more detail.
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year. The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 continues to be delivery focused. Last year, we redefined our data strategy across the organisation. With data playing an increasingly vital role in our journey, we are shaping a modern, cloud-first data landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It’s an exciting time to be part of the growing Data team at the Financial Ombudsman Service.
Key responsibilities
- Designing and maintaining ETL/ELT pipelines using Azure Data Factory, Synapse, and Databricks.
- Designing and maintaining conceptual, logical, and physical data models.
- Contribute to the design, implementation, and maintenance of large-scale enterprise data platform solutions, ensuring quality, scalability, reliability, and performance.
- Implementing CI/CD pipelines for data solutions.
- Building scalable data pipelines, utilizing Azure Data Factory, Synapse, and Databricks to build and maintain robust data pipelines that process and transform data efficiently.
- Ensuring the team’s SLA obligations for data delivery, and reliability are met, and that incidents and requests are managed appropriately.
- Collaboration and overseeing development and testing of data service improvements with cross-functional teams in all environments.
- You will work with the team to provide end of life support to our SAP Data Services platform.
- Overseeing code promotion process across the data platform solutions and environments, adhering to Service Management change process.
- Partner closely with IT application and infrastructure teams in promoting; strong alignment to security and compliance, continual integration with source systems, and efficient infrastructure resource management.
- Oversee the creation and maintenance of technical documentation and knowledge sharing including data flow/mappings, data dictionary, ERD related to the data solutions.
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Minimum Criteria
- Experience in large-scale data warehouse/Lakehouse implementations, transitioning from SQL Server-based data warehouses.
- Strong ETL pipeline design and implementation skills.
- Creating and optimising data models, writing complex SQL and Python queries.
- Hands-on experience with Spark and RESTful APIs.
- Solid knowledge of data warehouse and Delta Lakehouse technologies.
- Experience working with Microsoft Azure and SQL technologies such as Azure Synapse Analytics, Azure Data Factory, Azure Databricks.
Desirable Criteria
- SAP Data Services expertise.
Why You'll Love Working with Us
We are a value-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect, and Trust.
You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Flexibility: remote, hybrid, or in-office.
- Wellbeing: Health plan, gym memberships, mental health support.
- Growth: We invest in your future with courses, mentorship, promotions.
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
- Employer-provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.
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Please upload an up-to-date CV, ensuring you are highlighting the key projects, skills/tools, and technologies you are used to working with. Due to high application numbers, this advert may end earlier than the date specified, so please don't delay and apply now!
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A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more: https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out, be part of the journey, and take advantage of this opportunity. Join our community – This is a great opportunity to learn about the Financial Ombudsman and the work that we do. Be a part of our IT & Digital community join here.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Good luck with your application.
Who we are…
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.
The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
You can read more about Diversity and Inclusion here.
We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.
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