Coinbase
Specialist, Market Operations
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**Specialist, Market Operations – Coinbase
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high—this is a role for those who refuse to settle for ‘good enough’. If you're ready to build the future of finance alongside a team that is pushed beyond perceived limits, you belong here.
About the Role Coinbase is a remote-first but not remote-only company. While work is conducted remotely, expect to participate in intense in-person working sessions, called "surges", held quarterly. Learn more about working at Coinbase careers.
As a Specialist, Market Operations, you’ll provide frontline operational support across two key platforms:
- Coinbase Derivatives Exchange (CDE)
- Coinbase International Exchange (INTX)
The team operates 24/7, ensuring seamless performance of our trading and clearing systems for clients and stakeholders. You will:
- Troubleshoot live production issues independently.
- Coordinate cross-functional resolutions for complex incidents.
- Test deployments to safeguard our production environments.
What You’ll Do
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Own real-time functional and technical support for:
- Electronic trading,
- Clearing systems,
- Exchange applications across CDE and INTX.
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Investigate and resolve customer inquiries regarding:
- Exchange functionality,
- Market events,
- Connectivity issues,
- Product schedules,
- Business technology.
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Lead frontline investigations tied to exchange operations, including:
- Analysis and resolution of error trades.
-
Collaborate with product and development teams to:
- Launch new products,
- Implement platform updates,
- Execute deployment testing in pre-production environments.
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Support client and vendor onboarding, alongside ongoing operational enablement, including:
- Connectivity setup,
- Issue triage.
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Continuously identify process improvements that:
- Align with business growth objectives,
- Strengthen exchange operational reliability.
Requirements
-
Education/Experience
- Degree (BA/BS) in Information Systems, Economics, Finance, or a related technical discipline.
- 1+ years of experience in financial markets operations or a technical operations role.
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Key Skills
- Demonstrated product and operational knowledge of:
- Listed futures or exchange-traded options,
- Hands-on experience in error trade analysis and resolution.
- Ability to:
- Diagnose and resolve complex production issues across:
- Trading platforms,
- Clearing platforms.
- Communicate root cause and remediation strategies to both:
- Technical stakeholders,
- Non-technical stakeholders.
- Diagnose and resolve complex production issues across:
- Track record in managing support across multiple channels such as:
- Voice,
- Email,
- Chat,
- Effective under high-volume, time-sensitive conditions.
- Familiarity with:
- Prediction markets,
- Event contracts,
- FIX protocol,
- SQL,
- CRM tools (Salesforce/JIRA).
- Demonstrated product and operational knowledge of:
-
Generative AI Responsibility
- Utilise generative AI with human oversight to:
- Generate business-ready outputs,
- Drive measurable improvements in efficiency, cost, and workflow quality.
- Utilise generative AI with human oversight to:
Benefits & Compensation
- Annual Base Salary Range (Excludes Equity & Bonus): £81,630 GBP – £90,700 GBP (non-negotiable range – offers are made within this band).
- Total compensation also includes:
- Equity,
- Bonus eligibility,
- Comprehensive benefits (medical, dental, vision).
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Application Details
- Applicant Limit: Maximum of 3 applications within a 6-month period.
- Equal Opportunity Employment: Coinbase is committed to fair hiring, ensuring consideration of all qualified applicants without regard for:
- Race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
- Applicants with criminal histories will be evaluated in compliance with relevant laws.
For US Applicants:
- Employee Rights & Know Your Rights: View notices linked within application.
- E-Verify: Required participation.
- Accommodations: Request accommodations via accommodations[at]coinbase.com.
- Screen Readers: Click here for a free compatible tool.
AI and Application Process
-
AI Disclosures:
- Coinbase utilises AI for:
- Simulating initial screening interviews through interactive machine learning scenarios.
- Interview transcribing and summarising notes via an AI intelligence platform.
- Employment decisions involving AI are not made by algorithms.
- Coinbase utilises AI for:
-
Legal Compliance:
- Submitting an application signals your acceptance of the:
- [Candidate Privacy Notice](ERROR: link provided as 1).
- US Applicants: Mandatory arbitration agreement for disputes.
- Submitting an application signals your acceptance of the:
Reference Code: P77061.
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