Job Description

Title in the contract: Specialist, Reconciliation Representative II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Financial Data Reconciliation & Automation Analyst to join BNY’s Reconciliation Platform. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Ensure the integrity of data and exception workflows, partnering with Operations and Technology to deliver automation, insights, and process improvements.
• Leverage advanced agentic AI solutions to reduce break volumes, accelerate resolution, and enhance client outcomes.
• Lead and develop a high-performing team, prioritising and delivering initiatives that strengthen controls, reduce risk, and continuously improve processes and user journeys.
• Oversee the application of intelligence to reconciliation and exception data, guiding the team to identify trends and root causes, and directing the proposal and implementation of AI automation initiatives.
• Lead the identification of opportunities, foster innovation, and supervise the design and deployment of agentic AI solutions. Ensure effective utilization of technology capabilities to enhance scalability, client service, and risk reduction across the team.
• Guide the analysis and optimization of user journeys and process flows by applying BNY principles, promote and deliver agile practices.
• Oversee the reconciliation ecosystem across cash, positions, and transactions; set standards, review critical outputs, and ensure timely issue resolution.
• Ensure team proficiency across products supported by the group (Custody, Alternatives, Fund Services, Middle Office, Wealth Services); align training and coverage to demand.
• Direct exception management with urgency and discipline, escalating per governance and risk protocols; track resolution metrics and drive continuous improvement.
• Maintain robust documentation, controls, and audit readiness; oversee change releases, UAT, and defect management to protect service quality.
• Partner with Operations, Technology, Risk, and Client Service to coordinate communications, remove impediments, and meet SLAs.
• Assign and prioritize work, optimize resource allocation, and manage team performance; coach and upskill staff, lead process improvements, and own outcomes for completion, quality, and efficiency.