BNY
Specialist, Shareholder Services I
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Specialist, Distributor Support Management
Location: Manchester, UK
At BNY Mellon, our culture fosters growth, innovation, and success for employees while driving transformative solutions in global financial services—empowering nearly 20% of the world’s investible assets. Our teams leverage advanced AI and cutting-edge technologies to collaborate with clients, reshaping industries and uplifting communities worldwide.
Join us and be part of a legacy where bold ideas meet exceptional talent.
About the Role
We are looking for a Specialist in Distributor Support Management to join our UK Transfer Agency team. This position offers the opportunity to make a meaningful impact in supporting clients, investors, and distributors while maintaining the highest operational excellence.
Key Responsibilities
- Work closely with external clients and their investors/distributors to:
- Resolve day-to-day operational issues
- Direct clients to appropriate resources and solutions
- Monitor and track inquiries to ensure they are completed within agreed service standards
- Escalate non-routine or complex issues to the relevant team members for further resolution
- Ensure all work aligns with regulatory requirements, including:
- CASS (Client Asset Safeguarding)
- COLL (Collective Investment Schemes)
- COBS (Conduct of Business Sourcebook)
- DISP (Disclosures and Transparency)
- GDPR (General Data Protection Regulation)
- Consumer Duty (Consumer financial protections)
- Collaborate in internal initiatives designed to enhance the client/distributor experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Qualifications & Experience
- Demonstrates the educational background, training, and experience necessary to perform the role effectively.
- Preference for experience in financial services, particularly in operational areas or client services.
Preferred
- Willingness to develop skills in AI and digital tools.
Benefits & Rewards
BNY Mellon champions a performance-driven culture with highly competitive benefits, including:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Flexible global resources and tools to support your personal and professional journey.
- Wellbeing programs—prioritising health, resilience, and financial growth.
- Generous paid leaves, including:
- Paid volunteer time
- Time off to support your family and personal needs
- A supportive environment rooted in excellence and recognition.
Why Join BNY Mellon?
- Subject of global recognition, including:
- America’s Most Innovative Companies (Fortune, 2025)
- World’s Most Admired Companies (Fortune, 2025)
- "Most Just Companies" (Just Capital & CNBC, 2025)
For more insights into our work, visit:
commitment to equality: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. We encourage applications from underrepresented racial/ethnic groups, women, individuals with disabilities, and protected veterans.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills