West Mercia Police
Specialist Technical Support Level 3 (Applications)
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** Specialist Technical Support Level 3 (Applications) – West Mercia Police**
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.
About the Role
The main purpose of this position is to serve as a member of the Specialist Technical Support Team, providing local supervision of work colleagues as required, and contributing to an efficient and effective Customer Service. Your role will ensure a high-quality, end-to-end ICT Service for West Mercia Police.
You will:
- Provide a high level of technical support across West Mercia Police, including both internal and external customers.
- Help deliver the best possible ICT service, covering specialist applications, equipment, and related support.
Responsibilities
Essential
- Microsoft 365 administration
- MS Intune
- Entra ID (formerly Azure Active Directory)
- PowerShell
- Application support
Desirable
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- Azure Administration
- Azure Virtual Desktop
- Nerdio
- MS SQL Server
- Identity and Access Management (IAM)
- Application development experience
- Skills in Python
Working Arrangement
This is a hybrid role (a mix of home and office working).
Selection Process
This is a CV-only process. You will be invited for a two-stage interview:
- First stage (virtual via Microsoft Teams) – Focuses on your employment history and CV to assess suitability.
- Second stage (face-to-face) – Provides further discussion about the role and your fit.
Success at each stage is necessary to progress.
Compensation & Benefits
- Base salary + 5% market supplement (reviewed annually on 1st April, next review 1st April 2027).
- 28 days’ annual leave (increasing to 33 days after 5 years’ service), plus bank holidays.
- Generous pension scheme.
- Police Mutual, including:
- Affordable private healthcare and financial savings schemes.
- Occupational health services, Employee Assistance Programme (EAP), and staff networks.
- Gym membership discounts.
- Discounts on Electric Vehicles and Cycle to Work schemes.
- Blue Light Card – access to 15,000+ discounts at major retailers.
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Further details on benefits can be found on West Mercia Police’s website.
Eligibility & Requirements
- Must have been a permanent UK resident for the last 5 years (to meet vetting standards at application).
- A photo ID (passport/driving licence) will be required for interview. If you lack one, follow this link for guidance.
Closing Date
Applications close at 12 noon, Tuesday 14th July 2026.
Why Work for Us?
We embrace diversity and welcome applications from everyone, offering flexible working arrangements where suitable for the role.
For support with your application or questions: 📞 +44 (0)1905 718444 (press option 1, then 5) ✉️ BOC.staff.recruitment.team@westmercia.police.uk
(Internal redeployment will also be given priority for qualified applicants, following a selection process.)
All candidates, including internal applicants, must meet the vetting level requirement.
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