West Mercia Police
Specialist Technical Support Level 4 (Network)
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Specialist Technical Support Level 4 (Network)
Specialist Technical Support Level 4 (Network) – West Mercia Police
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities, and support victims.
About the Role
The core purpose of this position is to work as a member of the Specialist Technical Support Team, providing technical expertise and local supervision of colleagues where required. You will contribute to delivering an efficient and effective customer service, ensuring a high-quality end-to-end ICT service for West Mercia Police.
Your primary responsibility is to provide a high-level technical support across the force, both internally and externally. This includes maintaining the best possible ICT services, specialist applications, and equipment to support operational functions.
Key Responsibilities
- Deliver technical support, troubleshooting, and problem resolution for ICT services.
- Ensure smooth operation of networking, telephony, firewalls, and remote access solutions.
- Supervise technical roleplay within the team to maintain service quality.
- Work as part of a collaborative team to improve and support operational IT infrastructure.
- Advise on technical best practices and enhance service delivery.
Essential Criteria
- CCNA Certification
- In-depth knowledge of:
- Routing & Switching
- Enterprise Firewalls
- Telephony
- VPN
- Load Balancing
- Remote Access Solutions
- Strong Security Awareness expertise.
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Desirable Criteria
- CCNP Certification
- Proficiency in:
- Citrix NetScaler
- Zscaler
- SD-WAN
- Cisco ACI
- Web Proxies
- Microsoft Azure
- VMware/Hyper-V
Role Description Details
This is a hybrid role, blending home and office working to achieve an optimal balance for task completion and team collaboration.
⚠️ Important Note: This is a CV-only recruitment process. Applicants must provide an up-to-date employment history.
Vetting Requirement: Candidates must have been a permanent resident in the UK for the past 5 years at the time of application, as this post requires vetting clearance.
Application Process
- Stage 1: Online application.
- Stage 2: Two-stage interview:
- An initial virtual interview (via Microsoft Teams) to assess suitability based on your experience and CV.
- (If successful) a follow-up face-to-face interview, giving you the opportunity to learn more about the team and role.
Salary & Benefits
The salary includes a 5% market supplement, reviewed annually on the 1st April (next review: 1st April 2027).
Core Benefits Included:
- 28 days annual leave (increasing to 33 days after 5 years)
- Fit to Work Policy & Bank Holidays included
- Generous pension scheme
- Employee Assistance Programme (EAP) and health & wellbeing support
- Occupational health services
- Police Mutual discounts, private healthcare, and other savings opportunities
- Gym membership discounts
- Electric Vehicle discounts & Cycle to Work scheme
- Blue Light Card with 15,000+ retailer discounts
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Diversity & Inclusion
We are committed to diversity and inclusion, welcoming applications from everyone. Reasonable adjustments will be considered as appropriate.
Flexible working options may be available, where suitable for the role.
Need Further Support?
- Contact the recruitment team via:
- Telephone: 01905 718444 (Dial option 1 & then 5)
- Email: BOC.staff.recruitment.team@westmercia.police.uk
- (For current staff, apply via myBOP.)
Internal Redeployment: Internal applicants seeking redeployment will have priority when objects are made available, subject to completing a selection process.
Documentation Note: Photo ID will be required for interviews. If unavailable, please use this link to request support: [insert link notation]
Closing Date: 12 noon, Thursday 9th July 2026. Apply early to avoid disappointment.
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