Harbourne Associates
Specification Manager
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Lighting Specification & Project Stream Manager
About the job:
The Lighting Specification & Projects Manager will be responsible for overseeing the end-to-end delivery of lighting specifications, supporting projects from initial concept through to production and contractor handover. The role combines technical expertise, client relationship management, and operational leadership, working closely with customers, the Lighting Design Team, and internal departments to ensure solutions are both deliverable and commercially viable.
In addition, the role supports tender submissions and associated administrative processes, ensuring accurate documentation, timely responses, and alignment with project and customer requirements, while leading the Quotations and Bespoke LED teams to deliver high-quality outputs.
About my client:
My client design and manufacture internal and external lighting solutions for customers across the whole spectrum of the public and private sectors, with quality and sustainability at the heart of our operations. Established in 1992, we have grown to become a global operator with bases in Warrington and Belfast and state-of-the-art showrooms in Belfast, Warrington, Madrid, and Dublin, supplying to more than 26 countries.
Key Responsibilities:
Specification & Project Management
- Manage lighting specifications across a range of commercial projects
- Support customers with technical guidance, product selection, and compliant solutions
- Oversee project progression from specification through to order fulfilment and delivery
- Coordinate contractor pack requirements, ensuring accurate and timely documentation
- Liaise with internal departments (sales, production, logistics) to ensure smooth project execution
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Customer & Stakeholder Management
- Build and maintain strong relationships with key customers, contractors, and partners
- Act as a primary point of contact during live projects
- Attend customer and site meetings where required (occasional travel)
- Provide responsive support for ongoing and evolving project requirements
Bespoke & Technical Solution Delivery
- Support and manage bespoke lighting orders, particularly LED strip solutions
- Work closely with customers to interpret custom requirements and translate into deliverable solutions
- Ensure all bespoke requests are technically viable, commercially sound, and deliverable within required timelines
Team Leadership
- Lead and manage the bespoke LED strip team
- Allocate workload, monitor performance, and support team development
- Drive continuous improvement in processes, quality, and delivery efficiency
- Ensure team alignment with business objectives and customer expectations
Cost
- Support achievement of quarterly and annual sales targets through accurate specification and customer support.
General
- Work independently, managing workload and priorities effectively.
- Review customer non-conformance reports and determine acceptance or rejection following investigation.
- Adapt responsibilities as required to meet evolving business needs.
Are you right for us?
Lighting Specification & Project Stream Manager will have/be:
- Good level of general education
- Proven experience in a customer service leadership or management role.
- Customer service approach and experience.
- Customer accounts.
- Experience of working as a member of process improvement activities against a clear set of objectives
- Good communication and interpersonal skills
- Change control & version management
- System minded – able to pick up and train on new systems quickly/effectively.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Ability to work on own initiative and manage own workload, and to work within given deadlines.
- Excellent analytical skill with great attention to detail
- Cross-functional stakeholder management
- Able to work independently as well as within a team environment.
- Able to gain respect of others and their ‘buy in’
- Good communication and interpersonal skills.
- System minded – able to pick up and train on new systems quickly/effectively.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Ability to work on own initiative and manage own workload, and to work within given deadlines.
- Able to operate confidently and communicate effectively at all levels, both verbally and in a written form
- Confidence when dealing with customers and other members of staff.
- Professional attitude at all times.
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Package:
We are all about our customer experience and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Salary up to £65k + OTE
- Company Car
- 28 days holiday - includes Bank Holidays (increasing with length of service plus Christmas shut down)
- Discount on our products
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Employee Assistance Program.
- Free onsite Parking
- Cycle to work scheme.
- Life Assurance
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