sunday
Sr. Account Manager - UK
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Sr. Account Manager - UK
Senior Account Manager
sunday – Building the future of quick, seamless restaurant payments
About Sunday
sunday is revolutionising payment experiences in restaurants by making transactions as fast as a 10-second QR scan. We believe simplicity should reign in product design – not complexity – while earning unstinting trust from both operators and diners.
Currently powering payments in thousands of restaurants across the US, UK, and France, we’re not just about payments: we help businesses turn tables faster, drive more tips, and unlock data-driven insights. At sunday, we push boundaries – building with ownership, moving fast, and scaling with ambition – to seize our next major growth phase in the UK.
About the Role
As Senior Account Manager, your mission is to deliver an unrivalled experience for the UK’s hospitality industry by blending account management, sales, and operations.
Your journey starts when a restaurant decides to go live with sunday: you’ll onboard them, tailored solutions, training, and expertise, helping them maximise usage and success. Think thousands of accounts – opportunity scaled, but operational chaos is a non-starter. Join us to make every process seamless, elegant, and impactful.
Reporting directly to the Head of Account Management UK, your work spans daily collaboration with the Operations Team, cross-functional partnerships with US & EU Sales & Ops teams, and on-the-ground visits to some of London’s finest restaurants – paidoff by tasty rewards!
Join early, grow fast, and shape sunday’s journey.
Key Responsibilities
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Onboarding & Growth
- Deliver a frictionless restaurant onboarding experience, accelerating momentum from signed deals to active adoption.
- Reduce time to efficiency, increasing usage conversion rates in active restaurants.
- Lead consultative account reviews focusing on optimising Group Transaction Value (GTV) and revenue penetration.
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Upsell & Expansion
- Identify and close new sales opportunities across the sunday product suite for existing customers.
- Identify multi-site restaurant chains for consolidated rolls-outs of our solution.
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Retention & Customer Success
- Ensure high retention and word-of-mouth growth through proactive customer service, mentorship, and diagnostics.
- Own the ultimate customer experience, addressing challenges early and creatively.
- Monitor and share NPS, churn data, and usage analytics to the wider teams.
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Data-Based Decision-Making
- Analyse structured data (spreadsheets, CRM, dashboards) and turn insights into action.
- Accurately diagnose issues, pinpoint gaps, and effectively communicate findings to benefits global processes.
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Process & Improvement
- Work closely with product, engineering and sales teams to propose, test and implement scalable fixes.
- Continuously refine technology, workflows, and operational structures to enhance efficiency.
- Foster cross-regional (UK/US/EU) collaboration and standardise best practices.
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Hospitality, Foodtech Advocate
- Become a trusted industry authority and agent of change within the restaurant space.
About You
- Location: Based in the UK (home office or hybrid lifestyle welcomed)
Experience & Skills • 4+ years’ experience in customer success, account management, or operational roles at food tech, hospitality, or professional services startups. • Consultative DNA: Ability to tackle roadblocks, build trust, and consultatively scale solutions for clients.
Diagnostic Expertise • Strong analytical skills to identify patterns, upsell opportunities, and drive accountability through datasets. • Thrive in messy, dynamic environments and adapt under pressure (startup agility required!).
Problem-Solving Grit • If something feels broken, iterate quickly – not just ideas, but results-driven follow-through.
Specifically for sunday • Passion for payment innovation in food tech. • Ownership mentality with a drive to grow our UK footprint.
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Miscellaneous Requirements • Attention to detail and precision in stakeholder management. • Project-heavy sensibilities – comfortable juggling simultaneous initiatives. • Passion for cafes, restaurants, and food culture – ideally with industry experience.
What We Offer
- Competitive base salary: £62,000–£65,000
- Equity – Stock options, investing your growth with:
- Prime HQ in central London with flexible work model (office-life balance).
- Regenerative leave – Unlimited vacation (ensuring you never risk burnout).
- Healthcare fund – single cover fully.
- Perks: Invites to founder gatherings, paid lunches, wellness support, food-and-travel subsidies.
Recruitment Process
- Capstone challenge – Via LinkedIn, share your story + experience in a concise, persuasive narrative.
- Interview sprint: Start with screening (20 min diagnostic + fit). Move to a case study simulators.
- Meet the regional hiring leader.
- A final sit-down with sunday’s senior team (culture fit, DH level).
- 3 verified manager checks. Offer made if 2+ references confirm impact.
- Final offer: Results matter. Conversational closure if it feels like the wrong fit.
Help-Is-Here
A hassle-free journey we know takes the same commitment as the work to come. If you can’t find answers, email us directly – we’re always listening (abigail [dot] jones [at] lo:sunday).
Equal Opportunity
Sunday is dedicated to an inclusive workforce. Application records remain confidential. All hiring is attribute-agnostic, respecting the invaluable scope diversity brings.
Interested to sip (pun!) coffee/tea with us? Apply for this position. A destination you’ve hoped to reach is within arm’s reach. Future needs partners who’d mirror that hunger to roll up their sleeves.
⚡ Applications close when the winning papers call it!
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