sunday
Sr. Account Manager - UK
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👋 About Us
Sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, Sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
As a Senior Account Manager for Sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action is a mix between account management and operations. Your role will start when a restaurant decides to use our solution: you will create its account, collect all relevant information, provide them with tailor-made QR codes, train the restaurant team, and then help them make the most of our solution. Compound that with thousands of restaurants, and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!
You will report to the Head of Account Management UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food!
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Key Responsibilities
- Make restaurant operations seamless through effective and efficient delivery of our product.
- Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities.
- Use a consultative approach to identify opportunities to upsell Sunday product suite to existing customer base.
- Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption.
- Drive Sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product.
- Ensure best-in-class restaurant retention through stellar customer service.
- Identify operational issues through data analysis, leveraging global analytics teams with world-class dashboards.
- Identify gaps in our product and report back to the Head of Account Management to ensure the business is aligned on needs and requirements of the UK hospitality industry.
- Solve issues through processes and have your ideas adopted and implemented globally.
- Engage in the continuous improvement of the processes you and your teams build together.
About You
- Based in the UK
- 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Strong and persistent problem-solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets.
- Owner & growth mentality.
- Passion for foodtech and an itch to roll-up-your-sleeves and build.
- Project management skills, i.e., you are structured, reliable, detail-oriented, and communicate efficiently with all stakeholders.
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What We Offer
- Salary: £62,000 – £65,000
- Stock Options
- A great office in the heart of London with a balance of in-person and remote work
- Free Vacation Policy
- 100% Employer-Covered Health Insurance
🐾 Steps in Our Recruitment Process
- Share your story: application with resume
- Let's get to know each other through a screening interview
- Meet with the hiring manager
- Impress your future colleagues with a case study
- Meet with a Leader
- Reference Checks (3 most recent managers)
- Offer: we want you
Thank you for taking the time to apply, and looking forward to getting to know you!
Sunday is an equal opportunity employer and does not discriminate, and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
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