Resonant Clinical Solutions
Sr. Accounting Manager Collections
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Job Description Summary
We are seeking an experienced Sr. Accounting Manager for Collections Manager to develop and lead and develop a high-performing collections team while driving credit and collections activities, strengthening working capital performance, and reducing credit risk. This role will oversee customer credit evaluation, set and monitor credit limits, manage delinquent accounts, guide collection strategies and payment plan negotiations, and provide coaching and direction to the collections function. The Sr. Collections Manager will collaborate with sales, accounting, and other cross-functional teams to resolve issues, improve processes, and ensure compliance with company policies and applicable regulations.
Key Responsibilities
Collections Oversight
- Oversee operations of a team of accountants focused on customer collections
- Consistently achieve collections KPIs through effective team management and process optimization
- Monitor delinquent accounts and initiate collection actions to improve cash recovery and reduce overdue balances.
- Meet with clients as needed to negotiate payment plans and resolve outstanding account issues.
- Manage and maintain customer credit files and monitor the status of existing credit accounts.
- Provide recommendations to strengthen overall credit risk management and collection effectiveness.
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Credit Management and Risk Assessment
- Assess the creditworthiness of potential customers through financial analysis and risk evaluation.
- Set credit-rating criteria, establish credit ceilings, and oversee the credit granting and update process.
- Review and accept or reject credit recommendations, including personally investigating large customer credit applications.
- Periodically review and maintain corporate credit policies to support sound risk management.
Leadership, Reporting, and Cross-Functional Collaboration
- Lead, coach, and develop the credit control or collections team to drive accountability, performance, and continuous improvement.
- Collaborate with sales, accounting, and other departments to resolve credit and collection issues efficiently.
- Prepare and present regular reports on credit and collections activities to senior management.
- Ensure compliance with state and federal laws related to credit operations and collections activities.
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Qualifications
- Bachelor’s degree or equivalent experience in accounting, finance, or a related field.
- 7+ years of proven experience in credit, collections, or accounts receivable management.
- Demonstrated ability to lead collection strategies, evaluate credit risk, and manage multiple priorities simultaneously.
- Excellent communication and negotiation skills to work effectively with customers and internal stakeholders at all levels.
- Proficiency in Microsoft Office Suite and experience with ERP or receivables management systems.
Core Competencies
- Leadership, coaching, and team development
- Strong understanding of credit evaluation, collections practices, and accounts receivable processes
- Attention to detail and sound judgment in risk assessment
- Negotiation, problem-solving, and conflict resolution skills
- Strong organizational and time management skills
Work Environment & Additional Information
This position is remote but may require periodic visits to company sites (10–20%). The role operates in a fast-paced environment where priorities can shift quickly, requiring flexibility and resilience.
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