Dow Jones
Sr Analyst, GFO, Order Processing
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Dow Jones
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance, and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Global Finance Operations
The Global Finance Operations (GFO) team is an organization established within Dow Jones to support the global finance operations of Dow Jones, as well as shared services for NewsCorp HQ and other NewsCorp Companies. GFO provides value by developing and delivering a suite of business solutions and support services that are valued by our internal and external customers. GFO delivers services by leveraging a global delivery model, operational transparency and metrics, industry best practices, and a service-oriented process improvement culture.
The vision of GFO is to continue striving to be a world-class global business services organization driven by the desire for excellence in its people, business solutions, execution, and partnerships with internal customers.
The GFO goal is to be a champion in developing a continuous improvement culture that other parts of the organization recognize and seek out for business support. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GFO. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration, and “can do” attitude.
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Role Overview
The Senior Analyst, GFO, Order Processing is responsible for reviewing and troubleshooting sales orders related to order processing and billing. The ideal candidate will be responsible for ensuring orders are processed accurately within a CRM (Customer Relationship Management)/billing system and in accordance with Sales Order Process (SOP) protocol and other defined business rules. You will also be responsible for working to improve the processes, find efficiencies, and work toward streamlining processes and systems.
Responsibilities
- Process and manage Trial, Sale, and Cancellation orders into CRM/billing system for the complete Factiva, R&C, WSJ Corp, and eFinancial product suite and ensure that all business rules are followed.
- Entitle users to services they have contracted for, ensuring they have the correct entitlement in accordance with their contract.
- Assist Disputes, Credit Control, and Accounts Receivable and Finance departments with account and client queries.
- Provide backup and data related to billing for Financial Audits.
- Provide recommendations toward streamlining processes and systems.
- Participate in testing and implementing system and process improvements, including creating documentation and test case development.
Qualifications/Requirements
- 2+ years of experience needed
- Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures.
- Great attention to detail to ensure every aspect of contracts and terms and conditions are covered.
- Ability to work independently, taking initiative to work through the queues and using best judgment on prioritizing work and what should be flagged on sales orders and contracts.
- Superior interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.
- Have an advanced knowledge of the process workflows and to actively look for ways to improve processes and look for ways to help the team.
- Ability to accurately follow a large set of procedural guidelines.
- Able to develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Excellent time and resource management skills to ensure that work is completed efficiently.
- Advanced knowledge understanding internal CRM and Billing Systems.
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Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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Business Area: Dow Jones - Finance
Job Category: Finance
Union Status: Union role
Req ID: 53596
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