Job Description

Position Statement

The Senior Analyst OTC Hotel Accounting will work closely with the Team Leader and Manager OTC Hotel Accounting within Hilton’s UK Centre of Excellence. They will support developing and implementing the Order to Cash strategy for Hilton within the UK.

The Senior Analyst will be expected to work closely with, advise, and recommend to Hilton’s UK Senior Management on optimum delivery solutions which can be expected from a progressive Order to Cash service. The Senior Analyst is also responsible for coordinating the delivery of day-to-day tasks and supporting the development of team members, as well as representing the function to other areas of the business when necessary.

Position Summary

Under the guidance of the Manager of OTC Hotel Accounting, the Senior Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreements. The Senior Analyst will ensure Hilton’s Centre of Excellence offers a seamless, efficient, and customer-focused experience which maximizes output without compromising the quality of service. The ability to recognize how to maximize process efficiencies and effectiveness is considered essential.

Key To The Success Of The Role Will Be

• The ability to communicate and influence at all levels with both internal and external stakeholders
• Ability to build & maintain effective business and 3rd party relationships
• Experience of working on projects and the ability to simultaneously manage multiple tasks and deliver to tight deadlines
• The capacity to effectively contribute towards a strong customer service while ensuring that a robust control environment is maintained.

The Senior Analyst will participate and play a part in provoking a sense of empowerment in the pursuit of first-class service, supporting the delivery of OTC strategies and the team activities on a day-to-day basis; this will require meticulous attention to detail, the ability to understand and interpret business metrics within the OTC arena and make recommendations where appropriate. The Senior Analyst will provide supervisory support to the OTC analysts. They will also support the review of OTC Service Level Agreements (SLA’s), assisting with refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieved/exceeded.

Essential Functions

• Liaise with key customers and stakeholders to enable an efficient operation of OTC processes in accordance with Service Level Agreements
• Contribute to the organization and coordination of the OTC team to deliver efficient output within required deadlines exercising a sound understanding of the KPIs surrounding the tasks
• Provide guidance and support to the business on operating best practice, regularly participating on calls and attending meetings with Front Office and GCE teams within properties
• Organise and deliver a schedule of credit meetings with all properties in the HAFS programme, publishing relevant aging and performance information ahead of the calls
• Assist Manager and Senior Manager with the coordination of information relating to third-party service providers (outsourcing provider, auditors, valuation specialists) ensuring all necessary information is compiled, reviewed, and approved
• Continually analyse and provide input to the Manager and management in evaluating the effectiveness of processes and implement actions to streamline the processes and maximise efficiency
• Monitor and make recommendations for the aged debtor and unallocated cash, managing corrective actions to ensure the processes are optimal and any aged balance is appropriately explained with corrective action taken to resolve
• Provide input to the review and monitoring of SLAs / OLAs to ensure all agreed service delivery in accordance with agreement(s)
• Work with allocations and other functions to monitor and resolve queries and escalated items, ensuring the required payment cycles are maintained
• Ensure all monthly closing activities and month-end reporting are carried out per guidelines and deadlines liaising with Corporate OTC colleagues and SSC teams to resolve issues and ensure a clean close is achieved
• Deliver the balance sheet reconciliation processes ensuring unreconciled items are cleared immediately
• Research support for AR and other related disputes and compilation of supporting documentation to reach resolution
• Engage with other location teams to obtain input to resolve disputes
• Identify and propose any adjustments required, providing the relevant support documentation, in line with controls requirements
• Maintain Dispute Resolution documentation in accordance with Hilton standards
• Perform follow up based on analysis of collections schedule on outstanding payments from group master and convention related billings
• Assess collections status and present determination to write off payment per credit procedures to Manager OTC Hotel Accounting
• Maintain OTC records and documentation in accordance with Hilton standards
• Drive completion of OTC Hotel Accounting special initiatives as directed by the Manager OTC Hotel Accounting
• Research and responds to information requests from internal departments and management
• Be liaison point for hotel teams for all OTC related matters
• Regular review and analysis of pre close reports, contacting relevant teams with instructions on how to resolve ahead of close