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About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
Parloa is looking for an experienced Sr. Brand Designer to define and craft our brand’s visual identity across all touchpoints.
In this role, you will design high-impact brand assets to support digital marketing, field events, product marketing, high-stakes presentations, and more. You’ll join our in-house creative team, reporting directly to the Global Head of Design & Creative to help set the standard of creative at Parloa and the category. This role combines design excellence, team collaboration, and AI-driven innovation. You’ll work within Parloa’s brand design system to ensure every asset is not only consistent and precise but also visionary, guiding, and emotionally resonant.
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Areas of ownership:
- Craft the direction and expression of Parloa brand design
- Participate in the creative development of assets across digital and physical channels.
- Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
- Set the visual bar, and ensure brand fidelity across all creative assets.
- Help to evolve and maintain our visual identity system.
- QA design outputs for polish, detail, and consistency.
- Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards.
- Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity.
- Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation.
Who you are:
- 8+ years of experience in graphic/brand design.
- Inspired to build the most (only?) design-forward brand in SaaS.
- A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays.
- Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
- Proficiency in Figma and Adobe CC suite.
- Experience with storyboarding and motion is a plus.
- Familiarity with AI-powered creative tools for image and video generation and curiosity to stay ahead of emerging capabilities.
- Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment.
- Fluent in English (native or bilingual proficiency).
- Obsessed with breakthrough branding and creative expression.
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Our Recruiting Process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 270001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.
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