Amazon
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
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Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Senior Customer Delivery Manager (CDM) – Global Enterprise Services (GES) • Amazon Kuiper Services Europe SARL, UK Branch
Amazon Kuiper is building the world’s most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers globally. Global Enterprise Services (GES) drives customer demand by ensuring that enterprise clients realize the full value of Kuiper’s connectivity solutions.
As a Senior Customer Delivery Manager (CDM) in GES, you will serve as the single point of contact for enterprise customers from contract signing through production deployment. Your primary focus is translating contractual commitments into successful, on-time execution—driving full operational readiness while managing cross-functional collaboration to deliver predictable outcomes.
This role is dedicated to execution, not sales. You will build enduring customer relationships through transparent communication, reliable delivery, and operational rigor, liaising with Product, Engineering, Operations, Field Support, Customer Delivery Engineers, system integrators, and IT teams to deliver seamless deployments across complex environments.
Core Responsibilities
- Develop and execute customer-specific onboarding plans, aligning contract deliverables, timelines, resource allocation, success criteria, and risk mitigation strategies.
- Lead Customer Onboarding Kickoff Meetings with Business Development, Solutions Architecture, and customer stakeholders, defining workstream ownership, timelines, and reporting cadences.
- Coordinate and execute across multiple teams—including Product, Engineering, Operations, contract processing, Customer Delivery Engineers, Field Support Providers, system integrators, and customer IT teams—to ensure deployment success.
- Monitor and escalate blockers across multi-site, multi-year deployments in enterprise verticals (e.g., energy, maritime, aviation, telecom), driving resolution and delivery velocity.
- Provide structured customer communication, delivering weekly/bi-weekly status updates with clarity, transparency, and expectations management.
- Oversee critical phases of onboarding:
- Assisted ordering and Leo Console setup
- Network integration and site activation
- Acceptance testing & go-live
- Create and hand off Project Closeout Packages to post-deployment support teams, conducting post-activation reviews and establishing KPI-driven baselines.
- Mentor junior CDMs in deployment methodologies, stakeholder management, risk planning, and operational standards.
- Enhance GES onboarding processes by:
- Developing standardized playbooks, templates, and frameworks.
- Optimising time-to-first-invoice by refining workflows across engagements.
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Key Success Factors
This role requires a blend of agility and detail, balancing startup-speed agility with enterprise-scale execution. The ideal candidate: ✅ Excels in programme management and complex technical deployments in B2B environments. ✅ Demonstrates process improvement, Lafayette, and operational rigor while maintaining pace. ✅ Builds trust with C-suite executives through consistent delivery and transparency. ✅ Thrives in ambiguous environments with shifting priorities and global stakeholders. ✅ Bridges technical expertise with commercial accountability to meet enterprise needs.
*Access to Export-Controlled Information
Note: This position may require handling EU/ITAR-export-controlled data, mandating pre-recruitment screening. Final hiring is contingent upon compliance with applicable export laws based on nationality, citizenship, and regulatory compliance.
Team Overview
As a member of Global Enterprise Services (GES), you’ll join the Customer Delivery (CD) team—a regional, technical execution hub dedicated to servicing direct-to-business B2B partners globally. Your work underpins the fullлеverage of Kuiper’s technology, forming the backbone of our enterprise customer success.
Minimum Requirements
- Language: Proficiency in French and English (spoken, written, read).
- Education: Bachelor’s degree in:
- Computer Science
- Engineering
- Related quantitative/technical discipline
- OR Equivalent professional experience.
- Core enterprise IT experience, gained as:
- A vendor/consultant delivering technical solutions
- Internal stakeholder management in infrastructure, network, or systems administration
- Tactical leadership over handson network/DevOps deployments
- Leadership: Proven ability to:
- Direct cross-functional teams to meet tight deadlines
- Manage multiple concurrent engagements in fast-moving contexts
- Engage C-suite-level customers with clear communication
- Troubleshoot multi-domain operational issues (networking, cloud, Telecom backhaul, RF optimization).
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Preferred Experience
- Process improvement, e.g.:
- Developing playbooks, standard work docs, and scalable deployment frameworks
- Reducing cycle times or optimising workflows for global customer engagements.
- Certifications: Project management:
- APM, CSM, PMI-ACP, PRINCE2 (or similar portfolio credibility).
- Cloud familiarity: Experience with AWS, Azure, or other IaaS/PaaS platforms.
- Language skills (Bonus): German, Italian, Spanish, Portuguese, Russian, or Arabic.
- Geographic/Regulatory Insight:
- Hands-on satellite/security deployment in European Union markets
- Experience with European telecommunications regulators (e.g., EU Roaming), GDPR, data residency.
- Vertical expertise: Linux with established clients in:
- Telecommunications (national/international carriers)
- Broadcast media, energy, or IoT telecom networks.
About Amazon Kuiper Services
Amazon Kuiper Services Europe SARL, UK Branch is part of Amazon Kuiper—a project to deliver global satellite broadband infrastructure with ultra-low-latency, high-bandwidth coverage. We combine high leverage datasets with cutting-edge technology to democratise connectivity, removing barriers for industry, communities, and emerging economies.
Amazon is committed to equality and inclusion as a cornerstone of our success. Recruitment is based on skills and experience, not protected characteristics. We value passion for innovation, discovery, and teamwork—driven by our core belief: "Customers are never more important than employees."
Legal and Compliance
Amazon treats employee privacy and data security as top priorities. For details on data handling in our hiring process, please see: Amazon Privacy Notice.
We connote reasonable accommodations for job applicants with disabilities access to interview and onboarding processes: Learn more.
Equal Opportunity Statement
Amazon excludes bias in hiring and does not regard protected status (e.g. disability, veteran status, or relevance) as a barrier to candidacy.
Job ID: A10464954
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