Amazon
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Senior Customer Delivery Manager - Global Enterprise Services (GES)
About Amazon Leo and Global Enterprise Services (GES)
Amazon Leo is building the world's most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers globally.
Global Enterprise Services (GES) is the customer-facing organization responsible for ensuring enterprise customers derive the full value from Amazon Leo’s connectivity solutions as a single point of contact from contract signing through deployment.
Role Overview
As a Senior Customer Delivery Manager (CDM) in GES, you bridge the gap between sales promises and operational delivery. Your mission is to onboard customers seamlessly, ensuring they become fully operational on time.
You act as a relationship builder and execution leader, coordinating across Product, Engineering, Operations, Field Support, Customer Delivery Engineers, third-party integrators, and customer IT teams. This is an execution-focused role—not a sales function but instead ownership over delivery and long-term relationships. You’ll manage intricate, multinational deployments across high-stakes sectors like energy, maritime, aviation, and telecom, from strategic planning to operational rollout and handoff to support teams.
In a fast-moving startup environment, you thrive where ambiguity meets disciplined execution. Consistently delivering excellence builds trust with C-level stakeholders, and you must navigate ambiguity without sacrificing precision.
This role may involve sensitive data subject to export controls (EAR, ITAR), subject to review before final hiring approval.
Key Responsibilities
Onboarding Execution
- Develop project-specific onboarding plans aligned with contract deliverables, including timelines, resource allocation, success metrics, and contingency strategies.
- Lead Customer Onboarding Kickoff Meetings with Business Development, Solutions Architecture, and stakeholders to define:
- Workstream owners
- Timelines
- Reporting cadence
- Orchestrate cross-functional execution across:
- Product teams
- Engineering
- Operations
- Contract processing
- Customer Delivery Engineers
- Field Support Providers
- System integrators
- Customer IT operations
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Deployment Management & Communication
- Track real-time deployment progress across concurrent engagements to:
- Surface blockers early
- Drive escalation resolution
- Provide structured communication to customers via weekly/bi-weekly status updates, managing expectations with transparency.
- Oversee workstream execution for:
- Assisted ordering
- Leo Console setup
- Network integration
- Site activation
- Acceptance testing
Closeout & Process Improvement
- Create and deliver Project Closeout Packages for seamless handoffs to post-deployment teams, including KPI baseline reviews.
- Mentor junior CDMs on:
- Standardized onboarding methods
- Stakeholder engagement
- Operational rigor
- Contribute to developing:
- Onboarding playbooks
- Templates
- Process improvements
- Identify patterns across deployments to optimize:
- Onboarding velocity
- Time-to-first-invoice
About the Team
Your work will be part of the Customer Delivery (CD) team within Global Enterprise Services, a direct B2B-facing group that serves as the technical execution engine for Amazon Leo’s enterprise customers.
Basic Qualifications
- Language Proficiency: Fluent French (speak, write, read) and English (fluent professional level).
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field; equivalent experience may substitute.
- IT Industry Experience:
- Strong experience in enterprise IT with:
- Vendor, consulting, or technical program delivery roles
- Hands-on expertise in infrastructure, troubleshooting, systems administration, networking, DevOps, or application development.
- Strong experience in enterprise IT with:
- Leadership in Fast-Paced Environments:
- Proven ability to lead cross-functional teams for on-time product/project delivery.
- Experience managing multiple conflicting priorities in deadline-driven environments.
- Exceptional C-suite customer engagement skills.
- Skills in operational troubleshooting across at least two of:
- Networking
- Back-office system integration
- Wireless telecommunications (satellite/cellular)
- Cloud integration
- Field support management
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- Project Management Expertise:
- Experience in process improvement.
- Certifications in:
- APM, CSM, PMI-ACP, PRINCE2.
- Deployment & Scalability Experience:
- Developing launch readiness frameworks, standard work, or playbooks for multi-site concurrent deployments.
- Cloud Technology Awareness:
- Familiarity with AWS services or other cloud platforms.
- Language: Additional language skills:
- German, Italian, Spanish, Portuguese, Arabic, or Russian.
- Sector-Specific Skills:
- Prior experience in satellite, telecom, or connectivity infrastructure deployments particularly within European markets.
- Customer Segments:
- Experience with:
- European telecom operators
- Broadcast media
- Energy sector organizations.
- Experience with:
- Regulatory Acumen:
- Awareness of multi-country regulatory environments, including:
- Telecom licensing
- GDPR compliance
- Data residency.
- Awareness of multi-country regulatory environments, including:
- Technologies:
- Familiarity with SD-WAN, network integration, telecom backhaul, or RF optimization.
Approach to Work
Amazon Leo fosters an equal opportunity, access-conscious culture. Your hiring decision will be based on experience and skills, with emphasis on passion for discovery, innovation, and problem-solving.
Employee Rights & Accommodations:
- Amazon prioritizes the security and privacy of candidates' data.
- For information on positioning, consult: https://www.amazon.jobs/en/privacy_page.
- Amazon is committed to accommodations: if you require adjustments during the application or interview process (e.g., due to a disability), please visit: https://amazon.jobs/content/en/how-we-hire/accommodations. If reasonable accommodations are not listed for your area, contact your Recruiting Partner.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location