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Location
London (Hybrid Working – 3 days per week office attendance)
About Zuora
At Zuora, we’re building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth – for their businesses, their customers, and the planet.
Our platform powers some of the world’s most innovative companies across software, media, telecom, IoT, and beyond, enabling them to:
- Monetise new business models
- Deepen customer relationships
- Deliver exceptional digital experiences
The Team & The Opportunity
We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region.
This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy, and value-based selling. You’ll partner closely with Account Executives, Product, Solutions, and Customer teams to help organisations understand what’s possible with Zuora – and how to turn that into real business outcomes.
This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.
What You’ll Be Doing
- Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions, and use cases
- Build strong technical relationships with customers and prospects, developing a deep understanding of:
- Their goals
- Their constraints
- Their operating models
- Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
- Design tailored, end-to-end demos aligned with each customer’s strategic objectives, across multiple industries
- Support complex enterprise sales cycles by:
- Securing technical wins
- Addressing objections
- Clearly differentiating Zuora’s value
- Partner with Product and Solutions teams to:
- Influence roadmap priorities
- Base on customer and market feedback
- Own adoption and technical health across accounts, ensuring customers:
- Realise value
- Meet agreed KPIs
- Help shape commercial strategy and identify expansion opportunities across:
- Business units
- Use cases
- Coordinate technical resources across Zuora and our partners to support successful outcomes
- Contribute to RFPs, RFIs, field events, and customer references as needed
- Support escalation management and collaborate cross-functionally to:
- Resolve issues
- Drive success
- Travel within your territory, as needed
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What We’re Looking For
You don’t need to tick every box — we value potential, curiosity, and mindset as much as experience.
- 5+ years’ experience in:
- Sales Engineering
- Presales
- Solution Consulting
- Solution Architecture
- Strong interest in — or experience with — SaaS, Cloud, and enterprise technology
- Comfort translating technical concepts into clear, business-focused value conversations
- Excellent presentation and communication skills, with:
- Confidence engaging technical audiences
- Confidence engaging non-technical audiences
- Familiarity with subscription or recurring revenue models — or a desire to become an expert
- Experience working within a structured sales methodology (e.g., MEDDIC, Value Selling)
- A general understanding of:
- APIs
- Modern application architectures
- Bachelor’s degree and/or relevant FinTech or enterprise software experience
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Our Technology Environment
You’ll work alongside teams using modern, cloud-native technologies including:
- Java
- Spring
- REST APIs
- Microservices
- Kafka
- Spark
- NodeJS
- AWS
- Kubernetes
- Terraform
- AngularJS
Life at Zuora (#ZEOLife)
As a ZEO, you’re empowered to:
- Take ownership
- Think differently
- Make a measurable impact
We’re building an inclusive, high-performance culture where people can:
- Grow
- Learn
- Do the best work of their careers
Our Commitment to Your Development and Wellbeing
We support our people with:
- Competitive compensation and performance-based incentives
- Comprehensive health and wellbeing benefits
- Generous, flexible time off plus company-wide year-end break
- Fully paid parental leave
- Learning & development stipend
- Volunteering opportunities and charitable donation matching
- Mental wellbeing resources and support
(Benefits may vary by country and will be discussed during the interview process.)
Flexible Working, Done Thoughtfully
Zuora teams are empowered to design working models that balance flexibility with collaboration. For this role, you’ll combine:
- Remote work
- Regular in-office collaboration in London, at least 3 days per week
This structure helps build strong relationships and maximise impact.
Our Commitment to Inclusion
At Zuora, everyone belongs. Different perspectives, experiences, and backgrounds make us stronger.
We’re proud to be an equal opportunity employer, and we encourage applications from all communities.
If you need adjustments or support during the application or interview process, we’re here to help.
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