TaskUs
Sr. Director Localization (Learning and Operations)
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About TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!
We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Join our team today and experience firsthand our dedication to supporting People First.
Role Summary
As a Senior Director Localization (Learning & Operations), you serve as the critical link between our proven U.S. operational models and the specific regulatory and cultural requirements of our new international markets (Europe, Asia). You are responsible for the end-to-end adaptation of training materials, knowledge bases, and operational playbooks. You will work closely with local Master Driving Instructors and product teams to ensure that our global operational standards translate into high-fidelity, locally compliant, and effective learning experiences.
Key Responsibilities
- Content Adaptation & Localization: Audit US-based training materials, IKBs, and playbooks. Balance content reuse with necessary redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviors.
- Regulatory Alignment: Partner with geo-specific Master Driving Instructors to ensure all procedures and training scenarios strictly adhere to local highway codes, traffic laws, and regional safety mandates.
- Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within our content management systems.
- Cross-Functional Liaison: Act as the strategic bridge between global product teams, U.S.-based operations, and local in-country experts. Facilitate a frictionless, accelerated review and approval cycle.
- Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure all learning tools are optimized for local language, iconography, and usability.
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Required Qualifications
- Experience: 5+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e.g., AV, Automotive, Logistics).
- Strategic Adaptability: Proven ability to manage multiple content streams, hit aggressive launch timelines, and adapt rapidly to changing regulatory requirements.
- Detail Orientation: Elite editorial skills; ability to refine documentation for absolute linguistic clarity and technical accuracy.
- Communication: Excellent interpersonal skills with the ability to bridge operational gaps between global teams and local stakeholders.
- Technical Literacy: Proficiency with collaborative editing platforms, Google Workspace, and content management systems.
Preferred Qualifications
- Deep understanding of the regulatory landscape for the target region (e.g., EU road safety standards).
- Experience in a high-growth startup environment, particularly in supporting international market entry.
- Familiarity with translation workflows and managing bilingual documentation lifecycles.
How We Partner To Protect You
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.
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At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.
TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process.
Here are a few things that are important to know about our company and recruiting process:
- You will never be asked for payment information or banking information during the application or interview process.
- We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams:
- TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
- We do not require any financial, credit card, or bank account information and/or any payment of any kind in order to be considered for employment.
- If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
- TaskUs does not require personal information including Social Security Number, National ID, Government ID, or date of birth as part of the application process.
- We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
- If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com, or Telegram app, you should be careful in sharing any information.
- TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.
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