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Sr. HR Business Partner
Job Title: Senior HR Business Partner
About People eXperience and Technology (PXT)
In pursuit of being Earth’s Best Employer, our global People eXperience and Technology (PXT) teams drive business success by fostering a safe, inclusive, and innovative culture.
The Senior HR Business Partner is responsible for operational excellence and organisational health through PXT leadership at their assigned site(s). As a senior individual contributor, you will partner directly with Field Leaders, site leadership teams, and General Managers, maintaining the seniority and credibility needed for strategic discussions on complex organisational challenges.
You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight, leveraging both technology and human judgment to deliver high-quality employee experiences while driving proactive risk identification and mitigation.
You will be expected to work onsite at Amazon facilities, supporting multiple sites within your region (campus) with regular mobility across assigned locations.
Key Responsibilities
Employee Experience & Engagement
- Foster two-way communication through Voice of the Associate programs, roundtables, and GEMBA (genchi genbutsu: go and see for yourself) walks, driving timely resolutions and strengthening employee-leadership relationships.
- Execute engagement strategies and recognition programs that measurably enhance employee satisfaction.
- Build an inclusive environment where employees feel safe to speak up and bring their authentic selves to work, establishing Employee Resource Groups and ensuring equitable talent practices.
- Maintain a meaningful floor presence across the site(s), building rapport at all levels and identifying concerns before they escalate.
Operational Excellence & Site Standards
- Assess workplace conditions through regular site walks, establishing routines to maintain facility standards in line with Amazon expectations.
- Partner with site leaders and safety teams to ensure consistent execution of safety standards and programs.
- Lead strategic community initiatives in collaboration with Public Policy and Public Relations teams.
- Drive proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and making high-judgment decisions balancing policy intent with business needs.
- Execute core PXT processes with rigorous standards, conducting inspections and audits to ensure compliance.
- Coordinate effectively with shared services and cross-functional partners to enable seamless service delivery.
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Data-Driven Decision Making & Technology
- Lead the effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making.
- Turn insights into compelling narratives that influence senior stakeholders and drive measurable improvements in employee experience and business performance.
- Drive the strategic adoption of HR technology solutions and self-service tools, balancing automation with high-touch support for sensitive matters.
Strategic PXT Leadership
- Partner regularly with site leadership and General Managers to balance operational needs with Amazon values and people priorities, applying high judgment to guide decisions on complex organisational challenges.
- Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution.
- Coach Business Leaders on effective people management, including performance feedback, team development, and employee relations matters.
- Support change implementation by reinforcing messaging, addressing resistance, and helping leaders translate change into effective routines.
- Set clear goals for culture transformation and implement strategies to systematically strengthen organisational health, talent capabilities, and leadership effectiveness.
PXT Leadership & Organisational Health
- Contribute to PXT team staffing, resource allocation, and scheduling to ensure appropriate coverage and capability.
- Participate in succession planning and promotion decisions, identifying high-potential talent and development opportunities.
- Conduct talent evaluations for PXT team members, providing input on performance, potential, and development needs.
- Support development planning and build bench strength for critical roles.
- Provide input on PXT team performance management and champion a positive team culture and recognition practices.
A Day in the Life
Your role blends strategic thinking with hands-on execution at the site level. Key responsibilities include:
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- Leveraging analytics and AI to identify trends and develop workplace experience solutions.
- Collaborating with Field Leaders and General Managers on forward-looking strategies.
- Maintaining a strong floor presence through site walks, feedback sessions, and strategic initiatives.
- Supporting PXT organisational health via succession planning, talent evaluations, and performance management.
- Driving change initiatives, making high-judgment decisions in ambiguous situations, and fostering a culture where employees feel valued and empowered.
Basic Qualifications
- Bachelor’s degree or equivalent.
- Fluent in English (speaking, writing, reading).
- Experience in an HR leadership role with broad knowledge of human resource management, including experience in a technology environment.
- Experience analysing data to make business decisions.
- Experience supporting/leading employee-focused processes, including onboarding, benefits, investigations, training, or talent management.
- Experience partnering with business leaders in highly complex and dynamic settings.
Preferred Qualifications
- Master’s degree or MBA.
- Experience in high-volume manufacturing operations or sourcing environments.
- Knowledge of employment/labor laws and trends.
- Employee relations, risk management, workforce management, and compensation management experience.
- Experience in developing and managing high-performing teams.
- Experience in leveraging technology to drive process improvements.
Amazon’s Commitment to Equality & Inclusion
Amazon is an equal opportunities employer. We focus on your experience and skills, valuing diversity and the passion to discover, invent, simplify, and build.
Privacy & Data Security:
- Protecting your privacy and the security of your data is a top priority. For details on how we collect, use, and transfer personal data, please refer to the Amazon Privacy Notice.
Reasonable Adjustments:
- Amazon is committed to accessibility. If you have a disability and need accommodation during the application or hiring process, including support for the interview or onboarding phase, visit Amazon Accommodations Page for guidance.
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