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Sr. HR Business Partner
Senior HR Business Partner (People eXperience and Technology - PXT)
In pursuit of being Earth's Best Employer, our global People eXperience and Technology (PXT) teams drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner is responsible for operational excellence and organisational health through PXT leadership at assigned sites(s).
As a senior individual contributor, you will partner directly with Field Leaders, site(s) leadership teams, and General Managers, maintaining the seniority and credibility needed for strategic discussions on complex organisational challenges. You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight, leveraging both technology and human judgement to deliver high-quality employee experiences while driving proactive risk identification and mitigation.
You will be expected to work onsite(s) at an Amazon facility, supporting multiple site(s) within your region (campus) with regular mobility across assigned locations.
Key Responsibilities
Employee Experience & Engagement
- Foster two-way communication through Voice of the Associate programs, roundtables, and GEMBA walks, driving timely resolutions and strengthening employee-leadership relationships.
- Execute engagement strategies and recognition programs that measurably enhance employee satisfaction.
- Build an inclusive environment where employees feel safe to speak up and bring their authentic self to work, establishing Employee Resource Groups and ensuring equitable talent practices.
- Maintain meaningful floor presence across site(s), building rapport at all levels and identifying concerns before they escalate.
Operational Excellence & Site(s) Standards
- Assess workplace conditions through regular site(s) walks, establishing routines to maintain facility standards in alignment with Amazon expectations.
- Partner with site(s) leaders and safety teams to ensure consistent execution of safety standards and programs.
- Lead strategic community initiatives while working with Public Policy and Public Relations teams.
- Drive proactive risk identification and mitigation by establishing early-warning systems, leveraging data insights, and making high-judgement decisions that balance policy intent with business needs.
- Execute core PXT processes with rigorous standards, including inspections and audits for compliance.
- Coordinate effectively with shared services and cross-functional partners to ensure seamless service delivery.
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Data-Driven Decision Making & Technology
- Lead the use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision-making.
- Transform insights into compelling narratives to influence senior stakeholders and drive measurable improvements in employee experience and business performance.
- Drive the strategic adoption of HR technology solutions and self-service tools, enabling both efficiency and excellence while maintaining high-touch support for complex, sensitive matters requiring human judgment and empathy.
Strategic PXT Leadership
- Partner regularly with site(s) leadership and General Managers, balancing operational needs with Amazon’s values and people priorities, using high judgement to tackle complex organisational challenges.
- Challenge the status quo and drive innovation in HR practices, ensuring sustainable execution.
- Coach Business Leaders on people management, including performance feedback, team development, and complex employee relations.
- Support change implementation, reinforcing messaging, addressing resistance, and translating change into local routines.
- Set clear goals for culture transformation and implement comprehensive strategies to strengthen organisational health, talent capabilities, and leadership effectiveness.
PXT Leadership & Organisational Health
- Contribute to PXT team staffing decisions, resource allocation, and scheduling to ensure appropriate coverage and capability.
- Participate in succession planning and promotion decisions, identifying high-potential talent and development opportunities.
- Conduct talent evaluations for the PXT team, providing input on performance, potential, and development needs.
- Support development planning while contributing to building bench strength for critical roles.
- Provide input on PXT team performance management while championing positive team culture and recognition practices.
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A Day in the Life
Your role blends strategic thinking with hands-on execution. Key activities include:
- Using advanced analytics and AI-enabled tools to identify trends and develop workplace solutions.
- Coaching senior leadership on workforce challenges and HR process excellence.
- Collaborating with Field Leaders and General Managers on forward-thinking strategies.
- Engaging through site(s) walks, employee feedback sessions, and initial programmes.
- Navigating complex organisational challenges with high judgment.
- Supporting succession planning, talent evaluations, and performance management.
- Success stems from your ability to lead change initiatives, make high-judgement decisions in ambiguous situations, and create a workplace where employees feel valued and empowered.
Basic Qualifications
- Bachelor’s degree or equivalent
- Ability to speak, write, and read fluently in English
- Experience in an HR leadership role with broad knowledge of human resource management, including experience in a technology environment
- Experience in analysing data to make business decisions
- Experience supporting or leading employee-focused processes, such as onboarding, benefits, investigations, training, or talent management
- Experience partnering with business leaders in highly complex and dynamic business settings
Preferred Qualifications
- Master’s degree or MBA
- Experience in high-volume manufacturing operations or sourcing environments
- Knowledge of employment/labour laws and trends
- Experience in employee relations, risk management, workforce management, and compensation management
- Experience developing and managing a high-performing team
- Experience leveraging technology to drive process improvements
Amazon’s commitment to diversity and inclusion drives our culture, and we affirm the company’s equal opportunities employer policy. See our Privacy Notice (link) for details on personal data protection. Accommodation requests during the hiring process can be made via this link. An equal opportunity employer, Amazon protects veterans, disability, and other legally protected statuses. Contact the Recruiting Partner if your country/region isn’t listed.
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