Blue Yonder
Sr Manager, HR Shared Services
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Leadership
Key Responsibilities
- Manage and develop the HR (Associate Success) Shared Services team, fostering collaboration, accountability, continuous learning, and consistent service delivery.
- Build a culture for the team focused on customer service, accountability, continuous improvement, and operational excellence.
- Oversee core HR administrative services, including onboarding, benefits administration, employee life-cycle processes, records management, and offboarding.
- Provide coaching, mentorship, and day-to-day support to team members to promote professional growth and performance.
Process Optimization & Continuous Improvement
- Identify and support opportunities to centralize, standardize, and improve HR operational processes across the region.
- Monitor emerging HR service delivery trends and technologies and provide recommendations to improve effectiveness.
- Support effective use of HR technology platforms and partner with stakeholders to improve system utilization and integration with business processes.
- Identify opportunities to leverage AI and automation to improve service delivery and reduce manual effort.
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Compliance & Risk Management
- Ensure HR service delivery practices comply with applicable labor laws, data privacy requirements, organizational policies, and internal controls.
- Maintain accurate, secure, and compliant employee records and documentation standards.
- Serve as an escalation point for complex HR service issues and support timely, effective resolution.
Employee & Leader Support
- Partner with HR Business Partners, regional BYonder Care teams, Payroll, Finance, and business leaders to support evolving organizational needs.
- Ensure timely resolution of employee and Sr Director and below inquiries.
- Improve employee experience through streamlined processes and service delivery.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience in HR operations, shared services, or a related field.
- Experience in a people leadership role, preferably managing teams across multiple European Countries.
- Experience as an HR Business Partner or Employee Relations Specialist.
- Solid knowledge of employment laws and regulations.
- Proven experience managing AS and case management technology platforms.
- Strong background in process optimization, change management, and project management.
- Strong leadership and people management skills.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills.
- Strong Customer-centric mindset.
- Ability to collaborate and influence across various stakeholders.
- Proficiency in AS technology and data management systems.
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Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](Core Values)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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