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Description
Want to build something that actually moves the needle — at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program Lead who doesn't just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself.
We move more than €1B a year across 9 countries, 2,000+ legal entities, and 37,000+ service rate combinations — today, a lot of that runs on semi-automated workflows, Excel files, and cross-functional muscle memory. That's exactly the opportunity: if you're the kind of person who sees a messy, high-stakes process and immediately starts sketching the fix, this is your playground. You'll be hands-on from day one, with real ownership over how hundreds of Delivery Service Partners get paid across Europe.
This isn't a role for someone who wants a fully paved roadmap. It's for someone who wants to build the road.
Key Job Responsibilities
What You'll Do
- Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams — fleet, fuel, incentives, and beyond
- Strengthen and build new financial controls and audit trails — find the gaps before they become problems
- Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
- Chase down payment discrepancies across EU countries — trace the data, find the root cause, fix it, and make sure it doesn't come back
- Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
- Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech
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A Day in the Life
- You're an Excel power user — pivot tables, Power Query, and macro/VBA automation are second nature (we'll put this to the test)
- You bring order to chaos — structured thinking that turns ambiguity into a clear plan, fast
- You communicate with energy and clarity — across functions, across geographies, up to leadership and down to the front line
- You learn fast and don't wait to be told twice — complex payment logic, regulatory nuance, and cross-functional dependencies are puzzles you enjoy solving
- You're up for travel — getting in the room with EU regional ops teams, on-site, is part of how you get things done
- You thrive under pressure — peak periods with serious financial stakes don't rattle you, they energize you
Bonus points for:
- AI skills
- SQL
- BI tools (QuickSight, Tableau)
- Experience with offshore teams
- A second European language
Basic Qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross-functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- Experience implementing repeatable processes and driving automation or standardization
- Experience in defining and implementing process improvement initiatives using data and metrics
Preferred Qualifications
- Experience in driving end-to-end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- AI skills
- SQL
- BI tools (QuickSight, Tableau)
- Experience with offshore teams
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Company - Amazon UK Services Ltd.
Job ID: A10464079
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