Amazon
Sr. Technical Account Manager - Enterprise, Amazon Leo
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Sr. Technical Account Manager - Enterprise, Amazon Leo
Senior Technical Account Manager (TAM) – Global Enterprise Services (GES), Customer Delivery (CD) (TAM) – EMEA Technical
Amazon Kuiper Services Europe SARL (UK Branch)
About the Role
Amazon Kuiper is constructing Amazon Leo, the world’s most advanced satellite broadband network, delivering fast, affordable connectivity to underserved and enterprise markets globally. Global Enterprise Services (GES) is the customer-facing team that ensures enterprise clients achieve maximum value from Amazon Leo’s solutions.
As a Senior Technical Account Manager (TAM) in GES, you’ll be a dedicated post-deployment technical partner who fosters long-term customer success across EMEA markets. TAMs combine deep technical expertise with relationship management, acting as trusted advisors to help clients optimize their Amazon Leo environments, safeguard recurring revenue, and drive growth.
Operating within Customer Delivery (CD), you will provide strategic technical direction to support customers with expansions, solution implementation, and network optimization—while proactively maintaining the operational resilience and health of their Leo environments. Your deep-seated relationships will enable you to understand business needs, anticipate challenges, and empower clients to unlock the full potential of their investments.
This is not a sales role. Success relies on earning trust through technical mastery, proactive engagement, and a record of delivering measurable customer outcomes. You’ll oversee high-complexity enterprise accounts across sectors including telecom operators, broadcast media, energy, and enterprise connectivity, owning the post-deployment technical relationship, conducting executive-level business reviews, driving optimization efforts, and representing client feedback to Product & Engineering.
The ideal candidate possesses:
- Strong technical depth in networking or telecommunications
- Proven leadership in customer-facing, technical roles within EMEA markets
- The ability to influence both executive stakeholders and internal engineering teams
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Note: This role may require travel across EMEA. Access to export-controlled information, technology, or hardware (subject to EAR & ITAR regulations) is a requirement. Employment is contingent on obtaining necessary export licenses.
Key Responsibilities
- Serve as the primary technical point of contact for a portfolio of high-complexity EMEA enterprise accounts post-deployment.
- Provide strategic technical guidance to help customers plan expansions, implement solutions, and optimize network performance.
- Proactively monitor customer environments to detect degradation patterns, predict issues, and implement preemptive interventions to prevent customer impact.
- Build and maintain executive-level relationships, aligning technical engagements with business objectives across European markets.
- Support Quarterly Business Reviews (QBRs) with client executives, presenting performance benchmarks, roadmap alignment, and optimization recommendations.
- Coordinate technical escalations, driving rapid issue resolution and analysis with support teams.
- Identify and qualify expansion opportunities (additional sites, bandwidth, integrations) and collaborate with account teams to realize growth.
- Provide structured, data-driven customer feedback to Product & Engineering, advocating for needs in roadmap discussions.
- Mentor junior TAMs on technical expertise, engagement best practices, and escalation management.
- Develop and refine TAM playbooks, best practices, and operational frameworks tailored for EMEA.
Basic Qualifications
- Bachelor’s degree in a STEM field (or equivalent experience).
- Technical customer-facing experience, including roles such as:
- Technical Account Manager
- Consultant
- Solutions Architect
- Platform Engineer
- Systems Engineer
- Cloud Architect
- Service Delivery Manager
- Leading customer relationships in technology industries, with expertise in:
- Executive stakeholder management
- Project prioritization & delivery in fast-paced environments
- Fluent in English (spoken, written, and read).
- Operational troubleshooting experience across two or more of the following:
- Networking
- Back-office integration
- Wireless telecommunications (satellite/cellular)
- Cloud integration
- Field support management
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Preferred Qualifications
- Experience communicating & presenting to senior leadership.
- Background in 24x7 operational services or support environments.
- Ability to make business recommendations & influence stakeholders.
- Technical experience in:
- Systems administration
- Network administration
- AWS cloud app development
- DevOps or Site Reliability Engineering
- Specialized knowledge of satellite, telecom, or connectivity infrastructure in EMEA.
- Technical leadership in customer-facing roles with:
- European telecom operators
- Broadcast media
- Energy sector customers
- Familiarity with:
- Telecom backhaul
- Network architecture
- RF optimization
- Additional European language fluency (French, German, Italian, Spanish, Portuguese, Russian).
- Experience developing support playbooks, runbooks, or operational frameworks.
Amazon is an equal-opportunity employer. We champion diversity and inclusive policies. Protecting candidate privacy is a top priority—please review our Privacy Notice.
Equal Opportunity Statement: Amazon does not discriminate on the basis of protected veteran status, disability, or other legally protected characteristics.
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